Business Process Management (BPM) solutions have revolutionized the way organizations look at their processes. BPM solutions have facilitated process optimization, a high priority for businesses to survive and thrive in today’s global arena. A BPM solution consists of a BPM system and associated services. To deliver an effective Business Process Management solution, however, takes more than just implementing the BPM system. It needs comprehensive understanding of the processes of the business, industry paradigms in which the business operates, impact on other enterprise systems and lines of business, user collaboration requirements, strategic points for maximum value add, and a holistic view in order to ensure the effectiveness of the BPM solution. Once all this is done, the BPM solution can be designed based on key findings, and the BPM system can be implemented much more effectively, resulting in improved enterprise health.

Organizations want a BPM solution; not just a BPM system. Be it a bank that wants to make its Accounts Opening process take one tenth the usual time, customer service department of an Insurance company that intends to serve its customer better by providing up-to-date and timely information, a Finance company that wants to speed up its loan processing and distribution without sacrificing the quality of the process, the HR department of an Outsourcing firm that wants to have more visibility into its employee performance measurement and evaluation process, or a Manufacturing company looking to improve vendor relationships through efficient Accounts Payable operations – the requirements are diverse, complex and specific to the industry the organizations operates in. On top of this, organizations implementing a BPM solution always demand a fast implementation so that the business processes can be up and running as quickly as possible. Therefore, simply implementing a BPM system is not the answer. What is needed is a BPM solution, which has been architected, designed and tailored to organizational requirements. Moreover, even after a BPM solution has been implemented, the BPM vendor must ensure that not only the current requirements but also future needs are also met with the system, i.e. scalability is a key requirement of BPM solutions.
 
A Business Process Management solution deals with processes, which are often both human-centric and system-centric, as against EAI system, which though purport to be BPM solutions, but are only system-centric solutions. Therefore, a true BPM solution must be able to manage human-intensive processes.

Quick ROI, improved productivity and operational excellence that help make an impact to the bottomline is what organizations must expect from a well-researched- and-implemented BPM solution.