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When it Comes to Driving Business Value, RPA is the Tool Every Human Needs

Published on: Monday, February 19, 2018

When it Comes to Driving Business Value, RPA is the Tool Every Human Needs

Within digital transformation, nothing has picked pace and space the way Robotic Process Automation has. And it’s not for no reason. Massive range of applications combined with growing requirement, has made RPA the key enabler of transformation every industry and organization looks up to. By automating repetitive, mundane tasks critical to enterprises, RPA has ensured it remains indispensable for a considerable amount of time.

RPA Takes the Robot Out Of Humans

By taking up most of the mundane, dreary and uninteresting work, RPA frees up every knowledge worker’s bandwidth to a great extent. Processes such as Finance and Accounting in Banking, Financial services and Insurance (BFSI), and Back Office operations are some instances of high volume transactional processes. These manual processes eat into the productive time of case workers, which otherwise could have been leveraged for more constructive tasks.

RPA mimics the activity of a human being in carrying out a task within a process, and also ensures enterprises gain higher efficiency while incurring lower costs. Instead of employing humans to carry out robotic tasks, RPA employs a robot to carry it out. BY taking the robot out of humans, RPA ensures human beings can be engaged with tasks that require human strengths such as emotional intelligence, and reasoning.

What does deriving business value from RPA entail?

Leveraging RPA can ensure organizations derive higher efficiency at lower costs, higher employee engagement, and an improved overall customer experience. Provided it is implemented right. Business value is subject to certain prerequisites and best practices.

RPA is very effective in some situations, while in some others it might not add much value. Typically, any customer facing, end-to-end process spanning multiple systems and applications is a good candidate. In most such processes, BPM and RPA together can ensure greater business value. RPA can hardly deliver in isolation, what it can when combined with the right BPM platform, There are however certain pre-requisites for an effective RPA implementation.

A BPM platform is essential: Process orchestration at the business unit level is what makes a massive difference to overall business value. RPA implementation at the tasks level, gives processes the push they need. When RPA capability is leveraged along with workflow management and case management capabilities, it can transform end-to-end processes.

Case Management comes in at a close second: RPA is primarily driven by the motive to free up some of the bandwidth of knowledge workers. It, therefore, becomes critical to have a process solution that ensures this happens. A BPM platform armed with Case Management functionality allows for the execution of unstructured tasks and processes, as well as automated and structured parts of the processes. This ensures knowledge workers can take up tasks that make better use of their skills.

Document management remains indispensable: Imaging, document management, and document processing finds its way into the core of almost any list of pre-requisites. Considering we live in a fairly image-intensive world, a solution which is natively capable of performing basic enhancements, processing and field capture becomes fairly important.

Business Rules Management System closes the list: While almost every platform needs BRMS, any RPA implementation remains incomplete without it. Without BRMS, robots would have to carry out several of the business rules execution independently. BRMS also puts an end to a lot of automation scenarios that require human tasks. This allows an RPA implementation to focus on what’s truly a human task and needs automation.

RPA can essentially help legacy systems within the business up their game, instead of eradicating them. This makes RPA an essential building block in the digital transformation of any organization. It’s not too far-fetched to say RPA will continue to drive business value in the near-future.