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Newgen Positioned as a ‘Leader’ in ECM (Transactional Content Services) by an Independent Research Firm

Published on: Friday, April 07, 2017

Newgen Software Inc., a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions, announced that it has been positioned as a ‘Leader’ in The Forrester Wave™: ECM Transactional Content Services, Q2 2017, authored by Cheryl McKinnon with Alex Cullen, Alex Kramer, and Sam Bartlett.

The report scores ECM vendors on a 28-point criteria evaluation on their current offering, strategy and market presence. The report recognizes Newgen as it grows globally with enhanced focus on analytics, scale, and mobility. Gaining high customer rating for capabilities such as BPM, metadata, and multichannel capture.

Mr. Diwakar Nigam, MD and CEO, Newgen Software, expressed his delight on the recognition and said, “Our continuous effort is to develop innovative technology solutions for our clients and enable them to smoothly embark on the digital transformation journey. We believe this recognition is a testimony of our endeavours to bring innovation and agility in customer implementations through our scalable, configurable and highly robust ECM suite. We are constantly embracing newer technologies such as mobility, analytics, digital sensing and robotic process automation in our product suite to meet the needs of a digital enterprise.”

The report states, “Newgen has demonstrated solid market expansion, with direct teams and partners serving customers in over 60 countries.” The company’s investment in R&D, which led to development of a platform that scales to manage billions of documents is noted by the report. The report also notes that its content, process, and case management services that are delivered on a single cohesive platform allow its customers and partners to deliver dozens of applications across verticals. The OmniApp solution design tool is an example of this capability.

The report brings to light the fact that Analytics is a major area of ongoing innovation and investment by Newgen. The use cases supported by its analytics engine include scenarios from financial services, investigations & compliances, analysis of sentiment on incoming content from various digital sources and intelligent extraction of data from applications like invoice processing.

Download ‘The Forrester Wave™: Enterprise Content Management – Transactional Content Services, Q2 2017’ for more details.

About Newgen Software Inc.

Newgen Software Inc. is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM), Customer Communication Management (CCM) and Case Management solutions with a global footprint of 1300+ installations in over 61 countries. Newgen is accredited with large, mission-critical solutions deployed at the world’s leading banks, insurance firms, BPOs, healthcare organizations, government, telecom companies and shared service centers.

Our clientele includes HCL, WellCare, AstraZeneca, Ingram Micro, First Caribbean International Bank (FCIB), Axis Bank, ICICI Bank, Abu Dhabi Commercial Bank, Bank Dhofar, NIC Bank, ECO Bank, AXA Insurance, Bank of Cyprus, Liberty Insurance, Law Society of Singapore, Bank BTPN, Coca Cola, Johnson & Johnson, Zuelling Pharma, Strides Arcolab.