Newgen’s Partner Training Academy provides partners with tools to enhance business offerings, venture into new markets and drive revenue. Partners can leverage Newgen’s 20+ years of experience in the areas of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM). Moreover, through the Partner Training Academy, partners get end-to-end support which ranges from online tools to pre-sales assistance. The academy has three levels of resources: Partners Training, Support and Certification.
We make significant investments in training our partners on the latest product features as well as the emerging market trends. These trainings are imparted to our partners at no extra cost. This shows our commitment towards building a self-sustaining and highly profitable partner network. These training sessions are mostly conducted online in the form of Webinars or Podcasts. Classroom trainings are also organized on special requests from the partner community.
Partners are offered personal mentoring at every level of the process. They are also provided with self-learning tools to get accustomed to the products.
Newgen domain experts impart comprehensive industry trainings around focus verticals including their business needs and our specialized solution offerings.
Newgen keeps the partner community up to speed with latest features and functionality in its product suite comprising ECM, BPM, CCM and Case Management platforms.
We have dedicated 24×7 support centers in India and Tampa, Florida. Partners have the access to a virtual center that helps them with all technical issues during installation, configuration and usage of the software. They can access this center through email, the partner discussion forum and the helpdesk.
Registered partners have the access to Newgen Partner Portal which has diverse sales tools to make them more effective. These tools include customer facing presentations and technical white papers. Partners also have the access to a repository of resources and tools.
Another strategic advantage for partners is pre-sales support. Partners can seek help for creating complex technical proposals for customers. Newgen’s pre-sales can also assist in creating customized demos and POCs for select customers, apart from support in prospecting and conducting demonstrations.
Prepare Partners to a standard level of product knowledge on ECM, BPM, CCM and Case Management technologies.
Ensure that partners are ready to install, configure and implement complex solutions.