Newgen’s automation helped in significant process efficiency, customer satisfaction and cost savings. Specifically they have reduced opening account process from 48 hrs to 1 hour. Significant improvement in quality of data, capture lot customer information. The application is flexible so we can add addition info if needed. We were able to track, monitor, report issues. Electronic archiving is significantly beneficial.
Newgen Softwares like OmniScan, OmniDocs, OmniFlow focused around the KPIs like Reduce Manual Process, eliminates needs to make cumbersome tasks of photocopying documents, improve Service Delivery, reduce TAT.
Newgen’s software helped us to optimized operation cost, centralization of process, quality compliance. Turnaround time reduced significantly improving resource utilization. Also it helped in reduction of documents
Implementing the BPM platform has helped us reduce the TAT, document handling cost and rework cost. It also helped in identifying fraudulent cases. Newgen’s experience is a big factor for us in partnering with them.
For five years we worked extensively with them. We had tremendous automation in every part of bank. Having satisfied with their process, we engaged with them system to latest version.
biztech2.in.com, 6th February, 2013, A look into Dhanlaxmi Bank’s Asian Banker Award winning deployment of Newgen software for Account Opening and Service Request Management.