Newgen Customers in Consumer Finance

The client is one of the largest banking and financial services organization in the world with over 9700 offices in 77 countries and territories in Europe, Asia-Pacific, the Americas, the Middle East and Africa. The bank wanted to enhance its operational capacity and productivity to manage the growth from the business development of Retail assets. They wanted to reach a large customer base by quickly rolling out a large number of lean branches. Newgen implemented its Distributed Capture System at the bank’s branches across the Indian sub-continent and their Business Process Management (BPM) solution at their Central Processing Center (CPC).

The client is a leading mortgage company in USA. Newgen proposed an end to end loan/ mortgage process. Newgen’s BPM suite enabled the client to better manage their SLAs, reduce turn-around-time, enhance productivity, capital expenses and provide better productivity.

The client is a leading non banking financial company in India and has a network of more than 200 branches across India. The client wanted to build its focus on customer services and provide unparallel responsiveness and flexibility to its customers. The company implemented Newgen’s Document Management System, and rule and trigger- based workflow solution to centralize its loan processing process.

With a market share currently exceeding 38 percent, the bank, established under the Ministry of Finance, is Thailand's leading housing-finance lender.