Newgen Customers in Corporate Commercial Banking

The client is the largest multinational bank in India. The bank offers a wide range of financial products and services through its robust physical network and superior retail franchises. The client aimed to cut competition by delivering better products and ensuring improved service delivery in terms of reach, variety, timeline, ease and tailor-made offerings. The bank implemented Newgen’s workflow and imaging solution for centralization and automation of their back-office processes at the Shared Services Centre (SSC) in Mumbai

The client is one of the largest banking and financial services organization in the world with over 9700 offices in 77 countries and territories in Europe, Asia-Pacific, the Americas, the Middle East and Africa. The bank wanted to enhance its operational capacity and productivity to manage the growth from the business development of Retail assets. They wanted to reach a large customer base by quickly rolling out a large number of lean branches. Newgen implemented its Distributed Capture System at the bank’s branches across the Indian sub-continent and their Business Process Management (BPM) solution at their Central Processing Center (CPC).

The client is a leading Tanzanian bank and specializes in pre- export crop financing, trade and financial services for small and medium enterprises. The bank wanted to lower the Turn-Around-Time for customer requests while minimizing the high costs of printing and distribution and uncertainty in the delivery of the statements. Newgen implemented its electronic bill presentment and report management solution. The solution was also used for publishing statements on the web for direct customer access over the internet

With a market share currently exceeding 38 percent, the bank, established under the Ministry of Finance, is Thailand's leading housing-finance lender.

The bank is amongst the global leaders in Corporate Banking and Securities, Transaction Banking, Asset Management and Private Wealth Management. The bank planned to capitalize on the rapidly growing base of affluent and mass affluent households, as well as small-and medium-sized businesses (SMBs), which represented 75% of the national household income. The Newgen solution enabled the bank to establish a centralized processing center for speedy and accurate processing of retail liabilities and services. The core benefit is derived from the capability of the solution to define, deploy and monitor the processes