Newgen Customers in Retail Banking

The client is one of the largest banking and financial services organization in the world with over 9700 offices in 77 countries and territories in Europe, Asia-Pacific, the Americas, the Middle East and Africa. The bank wanted to enhance its operational capacity and productivity to manage the growth from the business development of Retail assets. They wanted to reach a large customer base by quickly rolling out a large number of lean branches. Newgen implemented its Distributed Capture System at the bank’s branches across the Indian sub-continent and their Business Process Management (BPM) solution at their Central Processing Center (CPC).

The client is a leading Tanzanian bank and specializes in pre- export crop financing, trade and financial services for small and medium enterprises. The bank wanted to lower the Turn-Around-Time for customer requests while minimizing the high costs of printing and distribution and uncertainty in the delivery of the statements. Newgen implemented its electronic bill presentment and report management solution. The solution was also used for publishing statements on the web for direct customer access over the internet

The client is one of the second largest banks in UAE. The bank is headquartered in Abu Dhabi, and has a strong presence in both Consumer Banking and Corporate Banking. The bank is the leading provider of technology-enabled services, such as Internet Banking, Mobile banking, Online Applications, etc. to its customers. The bank was using a standalone application for opening Current Accounts, Saving Accounts, Single Accounts, Joint Accounts, and Minor Accounts etc. Newgen provided the bank with a BPM enabled workflow platform for implementing an automated Account Opening Process.

The bank is amongst the global leaders in Corporate Banking and Securities, Transaction Banking, Asset Management and Private Wealth Management. The bank planned to capitalize on the rapidly growing base of affluent and mass affluent households, as well as small-and medium-sized businesses (SMBs), which represented 75% of the national household income. The Newgen solution enabled the bank to establish a centralized processing center for speedy and accurate processing of retail liabilities and services. The core benefit is derived from the capability of the solution to define, deploy and monitor the processes

The client is one of the largest private banks in India and has more than 1725 branches spread over 779 Indian towns and cities. The bank offers wholesale banking, retail banking and treasury services to its retails and corporate customers. The client was looking for a solution to manage the computer generated reports from around 1700 branches and their credit card business. Newgen’s solution consisted of its complete Output Management Suite and included Smart Statement, Archival & Distribution system with OmniReports and Enterprise Report Management System