Newgen Customers in Sales and Support

The client is one of Nigeria’s leading financial institutions. The client had more than 10 applications in use to meet customer electronic communication needs, which they wanted to consolidate into one single application. They were also looking for a solution to make new application for statement generation. Newgen proposed its CCM suite – Omni Output Management System for statement generation and presentation for the client’s retail as well as corporate customers

The client is the largest multinational bank in India. The bank offers a wide range of financial products and services through its robust physical network and superior retail franchises. The client aimed to cut competition by delivering better products and ensuring improved service delivery in terms of reach, variety, timeline, ease and tailor-made offerings. The bank implemented Newgen’s workflow and imaging solution for centralization and automation of their back-office processes at the Shared Services Centre (SSC) in Mumbai

The client is one of the largest banking and financial services organization in the world with over 9700 offices in 77 countries and territories in Europe, Asia-Pacific, the Americas, the Middle East and Africa. The bank wanted to enhance its operational capacity and productivity to manage the growth from the business development of Retail assets. They wanted to reach a large customer base by quickly rolling out a large number of lean branches. Newgen implemented its Distributed Capture System at the bank’s branches across the Indian sub-continent and their Business Process Management (BPM) solution at their Central Processing Center (CPC).

The client is a leading mortgage company in USA. Newgen proposed an end to end loan/ mortgage process. Newgen’s BPM suite enabled the client to better manage their SLAs, reduce turn-around-time, enhance productivity, capital expenses and provide better productivity.

70 % reduction in the costs of retrieving documents, parallel processing at the branches & head office, 45% reduction in the TAT, quicker resolution of the discrepancies, 50% reduction in the duplicate data entry process, easier & accurate audit trail followed by optimized workload distribution and improved MIS standards for a life insurance company.

Centralized processing has helped in materialization of the company’s vision of having a presence in remote and rural areas of the country. Five to eight additional branches are being added every week in remote areas. Rapid expansion through lean branches is one of their biggest benefits.

The client is one of the leading banks in the United Arab Emirates (UAE). The bank is engaged in providing retail and corporate banking services through its network of 16 branches in the UAE. Newgen’s end-to-end solution automated the entire gamut of card services requests and automated 21 card processes. Newgen’s solution helped the client to reduce its operational costs by 60,000 AED per month.

The client is a leading Tanzanian bank and specializes in pre- export crop financing, trade and financial services for small and medium enterprises. The bank wanted to lower the Turn-Around-Time for customer requests while minimizing the high costs of printing and distribution and uncertainty in the delivery of the statements. Newgen implemented its electronic bill presentment and report management solution. The solution was also used for publishing statements on the web for direct customer access over the internet

The client is one of the second largest banks in UAE. The bank is headquartered in Abu Dhabi, and has a strong presence in both Consumer Banking and Corporate Banking. The bank is the leading provider of technology-enabled services, such as Internet Banking, Mobile banking, Online Applications, etc. to its customers. The bank was using a standalone application for opening Current Accounts, Saving Accounts, Single Accounts, Joint Accounts, and Minor Accounts etc. Newgen provided the bank with a BPM enabled workflow platform for implementing an automated Account Opening Process.

Newgen Case Study on Application of Cheque Truncation System.

The company is a leading FMCG player whose parent company markets a large portfolio of products such as beverages, food, health, home and personal care goods. The company had set up a Shared Service Centre (SSC) in India for optimizing resource utilization, serving various offices across multiple countries to achieve economies of scale. The complex manual processes were costly, labour intensive, error prone and time consuming. The BPM solution from Newgen enabled centralization and automation of processes for Account Payable, Account Receivables, Vendor Bills, Freight Bills, POPR and SOXA compliance

The client is a captive BPO of a pioneering software services company in India. The BPO provides business process services to all the business units of the company. The client needed a solution that could be integrated with SAP R/3. The solution was required to replace the manual processing of claims which was a highly inefficient process and also for tracking the claims status. Newgen proposed its BPM solution which was integrated with SAP R/3 to allow the client to fully leverage the imaging and document management capabilities of the solution. The client deployed Newgen’s BPM solution to handle the Employee Claims and the Vendor Payable Processes

Newgen Case Study on Enterprise Wide Document Archival and Retrieval for ICICI Bank.

Newgen Case Study on Variable Data Publishing.

Newgen Case Study on Enabling Online Availability of Financial Statements for Securities and Exchange Commission.

Newgen Case Study on All Round Document Management Capabilities using OmniDocs.

With a market share currently exceeding 38 percent, the bank, established under the Ministry of Finance, is Thailand's leading housing-finance lender.

A highly scalable solution that shortens the cheque clearing cycle, reduces the cost associated with the physical transportation & cheque storage followed by an instant retrieval of the cheque images along with no additional IT infrastructure investment for the largest private bank in UAE.

Newgen Case Study on Implementation of Image-based Cheque Clearance.

The bank is amongst the global leaders in Corporate Banking and Securities, Transaction Banking, Asset Management and Private Wealth Management. The bank planned to capitalize on the rapidly growing base of affluent and mass affluent households, as well as small-and medium-sized businesses (SMBs), which represented 75% of the national household income. The Newgen solution enabled the bank to establish a centralized processing center for speedy and accurate processing of retail liabilities and services. The core benefit is derived from the capability of the solution to define, deploy and monitor the processes

The client is one of the largest private banks in India and has more than 1725 branches spread over 779 Indian towns and cities. The bank offers wholesale banking, retail banking and treasury services to its retails and corporate customers. The client was looking for a solution to manage the computer generated reports from around 1700 branches and their credit card business. Newgen’s solution consisted of its complete Output Management Suite and included Smart Statement, Archival & Distribution system with OmniReports and Enterprise Report Management System