Newgen Customers in Telecom

A telecom company uses a solution from Newgen for easier document management

Newgen facilitates efficient tracking of CAFs across the organization .The solutions minimizes time lag between the prospective customer and after-sales services by drastic reduction in the query processing time using optimized search facility of OmniDocs .Additionally it allows storage and maintenance of huge image database using OmniDocs

Newgen solution takes care of efficiently fetching customer information and retrieval of customer bills. An Interactive voice response system was also integrated with Duplicate Bill Printing System.

Newgen Case Study on Automation of Call Detail Record Management System using Newgen’s ECM suite.