Newgen Participates in the ASSOCHAM BPO Summit

A conference titled, "From Cost Arbitrage to Value Creation Through Service Excellence", was recently organized by ASSOCHAM. Decision makers and top executives from top Indian and International BPOs participated at the conference.

The conference featured presentations on diverse business aspects of BPO industry in India such as Service, Transformation and Operational Excellence, Cost Arbitrage, Leveraging Technology, Using Six Sigma for Predictability, etc.

Punit Jain, VP Sales and Marketing, Newgen Software elaborated on BPM's role in achieving operational excellence in BPOs. Pointing out vital concern areas for BPOs such as Ensuring Quality, Meeting SLAs, Cost Optimization, Risk Mitigation and Flexibility, he discussed how BPM - with its end-to-end Automation of business processes, Straight Through Processing, Integration with Business Systems, Measurements, Tracking, Reporting and Control mechanisms - can help BPOs address these areas. He also explained how Newgen Software is helping a number of BPOs achieve operational excellence. The conference was held on 20th December, 2006 at Hotel Janpath, New Delhi.

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