An international healthcare products & pharmaceuticals company adopts Newgen Solution for managing SSC Operations

The client, a leading healthcare & pharmaceutical product organization, has 250 operating companies in 57 countries employing approximately 117,000 people. Their products include diagnostics, medical devices, prescription medicines and global consumer products.

One of the major challenges faced by the organization was to centralize the payables activity by setting up a Shared Service Center (SSC). The organization decided to deploy the Newgen’s solution for managing the SSC operations.

The SSC implementation is successfully completed at China. Apart from China, the implementation serves other countries like Taiwan, Hong Kong and Japan. All these countries are benefiting from the SSC services. The plans are also to setup more SSCs in the other countries. Newgen offered the OmniSuite solution to improve the processes and setup the SSC. The OmniSuite solution constitutes OmniFlow^TM, OmniDocs^TM and OmniScan^TM to enable effective automation of the Finance & Accounts, Accounts Receivables and General Accounting processes. The timely implementation provided a complete compliance with the international standards and practices in terms of quality and features. The company selected the Newgen solution due to Newgen’s vast experience and demonstrated capabilities in implementing similar systems. Newgen further provided proactive assistance, support and full cooperation at every stage of the implementation. Thus, the solution was a true solution as per the functional, technical and management scenarios.