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Newgen
to Implement its Workflow Solution in two more Hutch Circles
Hutch India once again went in for Newgen’s OmniDocs and OmniCapture for two more circles in Northern
India - Eastern Uttar Pradesh and Haryana.
Due to
exponentially growing customer base, Hutch was finding it difficult to
efficiently address various customer requests and queries, along with
inadvertent delays in the processing of customer forms. A large number of
documents such as Customer Acquisition Forms are daily produced and need to
be frequently processed.
Newgen
has proposed the solution in form of OmniDocs and
OmniCapture. Documents will be scanned using OmniCapture and images saved at the local OmniDocs server. These images can be used for local
processing and will be replicated back to the central server, present in New Delhi, at the end
of the day.
The
central server stores the document images and data for processing. Newgen
will integrate OmniDocs with Hutch’s EPOS
(Electronic Point Of Sales), thus image-enabling EPOS and enhancing the
system’s capability to efficiently manage all the data. As per the
expectation of the customer, this
should result in better customer-servicing time and improved productivity.
Hutchison,
in collaboration with Max India Limited, established its presence in India in
1994. In 1995, Hutchison Max Telecom became the first operator in India to
launch its cellular service.
Today,
Hutchison is a leading cellular services provider in India with presence in
all the major regions – Mumbai, Delhi, Karnataka, Andhra Pradesh, Chennai, Kolkata, Gujarat, Haryana,
Rajasthan, UP (E), UP (W), Rest of Bengal and Punjab. Hutchison affiliates
jointly account for the largest number of cellular subscribers in India
numbering over 7.6 million.
Hutchison
is part of the Hong Kong-based multinational conglomerate, Hutchison Whampoa Limited, a Fortune 500 company.
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Newgen bags order to implement its Business Process Management
solution at Bajaj
Allianz
In a bid
to allow their users to view documents online, Bajaj
Allianz has decided to implement Newgen’s Product Suite containing OmniFlow,
OmniDocs, OmniCapture
and Record Management System (RMS).
The
Newgen solution will enable implementation of the desired workflow by
tightly integrating the solution with core policy-processing application,
OPUS. The integration will allow silent sign on, real time data exchange and guided data entry in OPUS pages.
Initially,
the solution will cover the New Business Process implementation on Newgen OmniFlow product suite. The current implementation will
cover Head Office, approximately 40 branch offices and one Central
Processing Unit. Later on, the solution will be expanded to another 100
branches.
OmniCapture will be used to scan and
upload proposal forms at branch offices and export them to the Central
Processing Unit. This unit will perform data entry, data validation and
underwriting, and eventually,
dispatch the policy.
OPUS
will be used as line of business back-end application system to process
insurance proposals & transactions. OPUS generated documents will be
stored in a central OmniDocs repository and can
be easily viewed.
The
Newgen solution is expected to substantially cut down on policy issuance
time, allow flexible work allocation depending on load, enable more
accurate data entry and improve overall productivity, besides several other
benefits.
The
solution will be implemented on Oracle 10g Application Server hosted on Red
Hat Linux OS, with access through Mozilla browser
on Linux Desktop as the front-end.
Bajaj Allianz
is a leading Insurance Co. in India, which offers Life &
General Insurance. Bajaj Allianz
is a joint venture between Bajaj Auto Ltd., India's
leading 2 & 3 wheeler manufacturer and Allianz
AG, the world's largest general insurance company. It is spread across 155
cities in India
and has more than 3,00,000 satisfied customers.
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Newgen Smart Statement Server goes live at ICICI Prudential
Newgen’s OmniReports
along with Newgen Smart Statements has been integrated with the ICICI
Prudential Website, where the customer can log on to their account and view
their statements, notices and receipts. The bulk e-mail solution has
enabled quickly sending a
large number of statements to the customer. An on-request facility for
sending statements over mail has also been incorporated.
ICICI
Prudential was looking for a solution where the policyholders as well as customer
executives at ICICI should be able to view, print and e-mail various
statements, notices and receipts instantly from the Website of ICICI
Prudential.
Bulk
e-mail facility was also required to quickly send the huge volumes of
regular statements, notices and receipts, which earlier was a tedious and
time-consuming nature due to the manual nature of the process. Also, there
was risk of statements getting lost in transit.
The
Newgen solution has provided customers of ICICI Prudential with instant
availability of statements, enabling them to know the current status of
their payments without the assistance of any executive from ICICI.
In
addition, it has resulted in reduced distribution costs, quick distribution
of statements, reduced retrieval time for fetching documents and better
control and management of customer documents by having a central
repository. Overall, it has resulted in happier and satisfied customers
with improved bottomline.
ICICI
Prudential Life Insurance Company is a joint venture between ICICI Bank, a
premier financial powerhouse and Prudential plc, a leading international
financial services group headquartered in the United Kingdom.
ICICI
Prudential was amongst the first private sector insurance companies to
begin operations in December 2000 after receiving approval from IRDA.
In the
financial year ended March 31, 2005, the company garnered Rs. 1584 crore of new
business premium for a total sum assured of Rs
13,780 crore and wrote nearly 615,000 policies.
The company has a network of about 56,000 advisors and 150 corporate agent
tie-ups.
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Newgen
conducts its inaugural User Group meet
Newgen,
the undisputed leader in the field of Business Process Management (BPM),
Document Management and Imaging, organized a User Group meet to acknowledge
its esteemed customers in implementing Newgen’s
BPM solutions in their organizations.
This
was the first such meet organized by Newgen and was a grand success.
The
meet was attended by some of the major customers across industry verticals,
such as Insurance, Business Process Outsourcing (BPO), Manufacturing,
Telecom and Banking & Financial Services (BFS). Newgen has provided BPM
solutions to leading companies in these verticals, making marked
improvements in employee productivity and efficiency.
Speaking
at the occasion, Mr. Diwakar Nigam,
Managing Director, Newgen Software Technologies, said, “I take this
opportunity to thank all our customers who have placed their trust in
Newgen and its products against our worthy competitors.
“We
will work with them closely to deliver even better value and in turn by
having better product and solution; we will maintain our leadership in BPM
space. Today, we have grown to a stage where we have presence in more than
20 countries and are continuously exploring new geographies.”
Speaking
at the meet, Mr. Anup Kumar, Head of Operations, Patni BPO said, “We collaborate with Newgen in a
variety of areas - Imaging, Workflow and Document Management services to
address BPO opportunities. Newgen is a strategic component of our service
delivery model and we would continue to leverage Newgen solution for
back-office and imaging services.
“We
continue to be exceptionally happy with this partnership and hope to have
similar level of service and commitment that Newgen has demonstrated thus
far.”
Mr.
Rajeev Sood, Service Delivery Leader, Wipro BPO added, "Newgen supported well in the
highly stretched timeline for delivery. Also, recently we used the Workflow
solution for another processes where Newgen also provided support onsite at
client site for study of the process and coming up with a better
understanding of the requirement and hence an overall better solution.
“Newgen's ability to ensure that the implementation
processes are adhered to even in case of tight timelines is appreciable.
Overall relationship with Newgen has been a satisfying one and Newgen's support team has always served with a
smile."
With
the inaugural user meet an unprecedented success and a continuously
expanding customer base, Newgen intends to make the User Meet a regular
affair.
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Newgen
Marks its Presence at Shared Services Asia
Summit 2005
A 2-day
conference from 23-24 August, 2005 was organized at Grand Copthorne Waterfront Hotel,
Singapore.
This conference brought together premier gathering of business people in
the Shared Service Centre (SSC) domain from the four surrounding
continents.
The conference
focused on current trends and emerging issues in shared services,
outsourcing and offshoring. Participants had the
opportunity to get exposed to interactive workshops, comprehensive
case studies, latest technologies and discover
best strategies and practices that directly affect Shared Service Centers.
Newgen
showcased its quality BPM solutions and products for SSCs.
Newgen
has successfully implemented its BPM solutions covering Workflow, Document
Management and Document Imaging in some of the leading Shared Service
Centers in India.
In
fact, Wipro Wividus,
along with two Fortune 500 companies, one a leading Electronics
manufacturer and another a leading FMCG player are
already using the product. Newgen stall was thronged by visitors and
generated a lot of business queries.
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About Newgen
Newgen has more than 700 man-years
of experience, with a 14-mUSD investment in developing software products for
Business Process Management (BPM), Document Management (DM), & Imaging.
Newgen’s OMNI product suite (OmniFlow, OmniDocs, OmniReports, OmniCapture and
OmniExtract) is one of the most comprehensive, flexible, modular and scalable
product suites for end-to-end BPM.
Newgen has a 40% share of the
Workflow and Document Management market in India. Dataquest Magazine has
ranked Newgen, as one of the Top 15 software product development companies in
India acknowledging Newgen’s world-class capabilities in product development.
Newgen has development centers at
Delhi and Chennai and marketing offices at Delhi, Mumbai, Hyderabad and
Bangalore.
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