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NEWGEN
HELPDESK
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Newgen
Launches Centralized Helpdesk for its Customers and Partners
Newgen,
in its continuous endeavor to provide the highest level of customer satisfaction,
has launched the Helpdesk System. Newgen’s Helpdesk is an automated system
to register, resolve and respond to the queries of the customers and to
keep a track of all the reported problems. The system addresses customers’
queries and complaints in a systematic and timely manner.
The
salient features of the Helpdesk System include:
·
Automatic routing of queries on a predefined path
or process based on the category of the reported problem
·
Monitoring and tracking of all the queries and
auto reminders/escalations for pending queries
·
Building a knowledge base to provide ready
answers and solutions for similar or same queries posted earlier
The
customers are benefited by:
·
Immediate acknowledgement against registration of
their problems.
·
Continuous interaction with the customer/customer
representative during the process of problem resolution.
·
Online tracking of the status of the registered
queries.
Newgen
welcomes and invites all its customers to avail of the Helpdesk facility.
Post your problems/queries to helpdesk@newgen.co.in
.
The
Helpdesk system has been developed using Newgen’s flagship products,
OmniFlow and OmniDocs.
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Newgen Cheque Truncation System (CTS) Juggernaut Rolls on;
Registers Big win in Middle East
After its highly successful show in India, the cheque
truncation solution, CTS from Newgen is set to capture the imagination of
banks in UAE. Newgen registered another big CTS win in UAE with Abu Dhabi
Commercial Bank (ADCB), the second largest bank in UAE. Newgen CTS won the
order against stiff competition from a host of well-established global CTS
players. The cheque-truncation solution is an image-based cheque clearance
solution.
Abu
Dhabi Commercial Bank, UAE, is headquartered in AbuDhabi. The bank has a strong
presence in both Consumer Banking and Corporate Banking. What made ADCB go
in for Newgen CTS was the unique-solution approach, domain expertise in
BFSI and ease of solution deployment. The key differentiator of Newgen was
a BPM-based platform for CTS. The solution will be deployed at ADCB's
branches across UAE and central office in Abu Dhabi.
The
bank expects that the solution would result in minimizing bottlenecks and
delays due to the physical transportation of cheques. The new system will
reduce the time lag between cheque presentation and realization time. ADCB
also plans to implement BPM solution from Newgen.
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ICICI Lombard
Insurance Ensures Success Through Newgen OmniDocs
India’s
leading private General Insurance company, ICICI Lombard General Insurance
Company Limited has deployed a document management solution from Newgen for
Motor Policy and Corporate Policy Issuance. The solution comprises
OmniDocs, the enterprise wide Document Management System (DMS) and OmniCapture,
the bulk-scanning solution from Newgen.
The
solution covers ROPS (Regional Operations), BOPS (Branch Operations) across
India and 1 COPS (Central Operations). The documents are scanned at
branches and regional centers using OmniCapture and subsequently uploaded
and exported to OmniDocs for rendering these documents accessible from all
the regional as well as central locations.
The
implementation has resulted in drastic cut in turnaround times, as all the
policy documents images are instantly accessible throughout the enterprise,
with secured viewing ensured through proper distribution of rights. The
solution has also helped enhance productivity of employees at ICICI
Lombard. In addition to this, lower cost, better security and easier
document management help ICICI Lombard realize all round benefits from the
Newgen solution.
ICICI Lombard General Insurance Ltd. (ICICI
Lombard) is a joint venture between ICICI Bank Limited, India’s
second-largest bank and Lombard Canada Ltd, a group company of Fairfax
Financial Holdings Limited with vast experience in property and casualty
insurance. ICICI Lombard has been at the forefront in India to provide
general insurance since August 2001, and ranks as #1 private General
Insurance company in India.
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Newgen
showcases its NetWeaver Integration at SAP Summit 2006
Newgen recently
participated in the SAP Summit 2006, held at Mumbai from 14-16 June, 2006
and Bangkok on July 4, 2006
SAP
Summit ‘06 provided a perfect forum for showcasing SAP’s strategy for
co-innovation with a growing ecosystem of partners to provide better solutions
to customers by leveraging existing capabilities.
Leading
Indian and International companies exhibited their SAP-integrated products
and solutions. The summit featured industry-specific presentations and live
demonstrations from the exhibitors.
Newgen
demonstrated OmniFlow suite integrated with SAP on NetWeaver platform. With
the successful integration, Newgen qualifies as an Independent Software
Vendor with Certified Integration, thus providing complete, technically
verified turnkey software solutions that extend and add value to SAP
solutions.
The
Newgen stall generated huge interest from various industries, and
registered close to 100 business queries.
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Newgen
Shines at IBM Software Partner Summit, 2006
The IBM
Software Partners Summit, organised at Mauritius from May 2-4, brought
together partners from across the geographies providing a platform to
network with various other IBM partners and senior IBM executives.
The
results have started coming in as NEWGEN is in talks with IBM BFSI team to
partner in some of their cluster accounts as well as in the SMB space.
NEWGEN is also discussing the possibilities of bundling its applications
with IBM servers for the SMB market.
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Newgen
participates in the MES 2006 Summit
Microsoft
Executive Summit (MES), one of the main events of Microsoft, in India, was recently
organized in Mumbai. The summit witnessed distinguished speakers from
around the world in various domains such as Financial Services,
Manufacturing, Government, Telecom, IT services and Education. For this
year’s summit, the theme was “People Ready Business”, which emphasized on
empowering people with the appropriate tools to deliver better output.
NEWGEN
showcased its Cheque Truncation solution (CTS), ChequeFlow, and Document
Management Solution, OmniDocs, at its stall underpinning the great value
these solutions can provide for business. Apart from presentations from key
Microsoft executives, the summit also provided a chance to network with key
decision makers, and CIOs of various companies, as well as, discuss and
share best practices followed by companies.
This
year’s summit, MES 2006, was eighth in the series. Top 250 CIOs in the
country participated in MES 2006. The summit showcased solutions to help
CIOs leverage on emerging business trends. MES 2006 also underlined the
importance of right tools to deliver business impact.
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Intellectual
Property Rights (IPR) Protection
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Newgen Puts the
Drive in Top Gear for Intellectual Property Rights (IPR) Protection
India
has been a laggard when it comes to IPR. However, with sweeping changes
being brought in Patents Act through amendments, India now conforms to Trade-Related
Intellectual Property Rights (TRIPs) Agreement of the WTO. Consequently,
Indian software product companies like Newgen, where Innovation has been
one of the key values, are fast translating their innovations into valuable
intellectual property in form of patents.
Newgen
has been one of the few select software companies to venture into product
development. With expertise gained in Imaging, Document Management and
Business Process Management, it has developed products that are widely
respected and trusted world over.
Newgen
has already filed five patents in Imaging domain, with more than a dozen
under the process. Newgen hopes to file more than 200 patents by 2010.
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Newgen OmniDocs Now Red Hat Ready
In the
quest to enable its products to readily integrate with industry-standard
and leading products, Newgen reached a major milestone by successfully
completing Red Hat integration for OmniDocs, Newgen Software’s enterprise
document management system. Red Hat India Pvt. Ltd. designated OmniDocs
3.5.4 R3 as Red Hat Ready for Red Hat Enterprise Linux (RHEL) 4.
Red Hat
is a worldwide leader in providing Linux operating system and open source
technology solutions. Red Hat is present in 24 locations spread across 13
countries. It provides full range of enterprise Linux operating system
products coupled with comprehensive services. Red Hat Enterprise Linux is
the leading platform for open source computing, and combines the strength
of open source with stability of an enterprise-class platform.
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New Releases,
Updates and Enhancements
OmniFlow 6.2
OmniFlow is a platform-independent, scalable
BPM solution that enables automation of organizational business processes.
This release of OmniFlow provides the following new features:
·
New Application Server Support
o
Web Logic
o
Web Sphere
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New Platforms
o
Suselinux (64 bit)
o
HP-UX 11i (64 bit)
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New Features Support
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Web Service Support
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JMS Support
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Internationalization
o
Traditional Chinese
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Simplified Chinese
Newgen is also planning to
release the next version of OmniFlow on database support (DB2), platform
support (IBMAIX), and calendar feature with a new look & feel of the
Process Modeler.
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OmniCapture
3.1.1
OmniCapture is used to obtain electronic
images from paper documents. OmniCapture automates the process of scanning
documents, creating folders based on some field values, importing scanned
documents, and extracting batch scanned documents with some predefined
types (fixed pages, blank page as a separator etc.). This release of OmniCapture
provides the following new features:
·
SQL Server (Express Edition) is used in
place of MS Access.
·
Right to left language support.
OmniCapture 1.1.6
This release of OmniCapture
provides the following new features:
·
Centralized INI Support.
·
Multiline Text boxes.
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OmniReports 4.1
OmniReports is an Enterprise Report Management (ERM) platform that
captures report output of business applications like ERP systems, Billing
Applications, Banking Systems, etc. from source and converts into
compressed digital files that can be archived, indexed, copied, searched
and accessed electronically. This release of OmniReports provides the
following new features:
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Automated indexing
of new reports at labeled path distributed through out the network.
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Append and replace
of report instance support.
·
Report date
identifier extraction from spool file name or spool file properties.
·
Support for
Import/Export of report definition.
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OmniExtract 6.1.2
OmniExtract is a highly flexible and interoperable system that works
on an open architecture. You can seamlessly integrate your new and existing
business applications with OmniExtract components. This release of
OmniExtract provides the following new features:
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Enhancement in Form Definition
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Legend – Legends can be associated to all data zones.
o
Pattern – Interface to define and associate patterns to zones (Boxed
– ICR only).
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Result – Filled Forms can be used or template definition, and results
can be tested while applying properties to the data zones.
·
Enhancement in Extraction Manager
o
Legend based form recognition.
o
Auto identification of ICR boxes while recognition.
o
Kadmos engine is used for extracting OMR & MICR data.
·
Optional voting between Newgen and Kadmos OMR and MICR engines for
better accuracy.
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Smart Statements 4.1
Smart Statements is a complete billing/ statement presentation over
the Intranet and Internet for the new generation office. Smart
Statements facilitates the customers of an organization to view the
statements/bills pages relevant to them. This release of Smart Statements provides the
following new features:
·
PDF display of
statements in Web client SST.
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Automated indexing
of new reports at labeled path distributed through out the network.
·
Spill over, page
numbering, and zone header support provided for statements.
·
Publishing of
statements by the officer before releasing it to the customer.
·
Consolidation of
customer statements support.
·
Append and replace
of report instance support.
·
New Web client for
indexing administrative activities.
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Indexing through
Web.
·
MIS generation of
indexing and re-indexing.
·
Annotation support
provided for a layout.
·
Report date
identifier extraction from spool file name or spool file properties.
·
Support for layout
versioning.
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