Newgen Software Bags A Leading African Bank Deal

Newgen Software recently bagged a prestigious deal with a leading African bank, which aims to become an example of “One Bank” concept in Africa. In accordance with its dynamic strategy to reach new countries, the bank needed scalable operations with enterprise-wide licensing.

The challenge was that the affiliates operated in various local languages such as French, Portuguese, Spanish and English, leading to non-standardization of processes. Newgen’s BPM suite comprising OmniFlow^TM Enterprise server, OmniDocs^TM Enterprise server, OmniScan^TM and RMS server was chosen for centralizing the various business processes across 13 countries. The system is installed centrally in Accra, Ghana, with backup servers in Nigeria and Togo. More than 4000 users are connected to the system on the Web via satellite, and are able to work on the processes in country-specific local language.

Newgen Software and the bank, in six months time, would automate four processes - Accounts Services, Expense Approval, Loans Processing, and Funds & Payment Processing. Centralization of processes at one single location would result in better monitoring and reduced operating costs. Standardization of processes across countries would lead to creation of common SLAs and slashed turnaround time. Localization of processes would ease the working for back-office staff. Flexibility to add/change affiliates and users within a short time would help in keeping pace with the changing business dynamics.

A Leading African Bank is a private sector bank operative in 13 countries of West and Central Africa. With its existing 92 subsidiaries across these countries, it aims to reach 23 countries in the coming years.