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Dear Reader,

Customer Satisfaction. Customer Delight. Customer Loyalty. How do you achieve these goals?

Yes! A Great Customer Experience can guarantee you all that. But, do these goals seem elusive? Well, if that's the case you might be equating Customer Experience with touch point service-which unfortunately doesn't stand true anymore.

With this edition of Newgen Connect, let's embark on decoding Customer Experience together. Happy Decoding!


Slidedeck: Customer Experience-Beyond Processes of today!

How well do you know your customers? Are you still referring them as a transaction id in your system? It's time you bring in context in business processes and leverage customer experience as your service differentiator.


Video: Forrester Research Analyst, Craig Le Clair, decoding need for Case Management for better customer experience

Context driven processes seems to be the key to a happy customer. Watch Craig Le Clair giving interesting insights on the growing need for Case Management for handling process variations, introducing agility in systems and empowering knowledge workers for delivering great customer experience


Slidedeck: The Human Element in Digital

Don't let your business be blind digital! Organizations in an effort to have a digital face overlooks the fact that businesses are largely by the people and for the people. Read on to find what real digital is and how best to leverage it.


Whitepaper: Seven Guiding principles of Digital Account Opening

Just a web interface is not enough. Millennials expect a quicker and seamless channel experience when opening an account with a bank. Here's seven guiding principles of digital account opening for better customer experience.



Banking Conferences in US
BAI BEACON 2016 on 5th Oct, at Chicago
Jack Henry BEC on 16-17 Oct, at Grapevine, TX

Newgen Customer Meet
Newgen APAC Conclave 2016 07 Oct, at Sentosa Island, Singapore



Municipal Corporation of Greater Mumbai (MCGM) won this year’s elets “Smart City Summit Award 2016” for the Best Smart City Initiative Project. Newgen is proud to partner with MCGM in achieving its vision to transform its enterprise-wide content with ECM implementation.


Customer Speak

"Our IT strategies act as the backbone to ensure that we continuously deliver excellent service to our customers. Newgen has proved to be a true partner in realizing our goals by strengthening us through its globally acknowledged product portfolio. Newgen's world-class BPM & ECM product suite has automated our business processes and helped us to achieve business excellence; resulting in increased productivity and faster services to our customers. We look forward to further strengthening our relationship in future." - Julius Kamau
Director-Technology & Operations, NIC Bank

Newgen Software is a leading global provider of BPM, ECM, CCM, DMS, Workflow and Process Automation software. The company has a global footprint of 1300 installations in over 61 countries with large, mission-critical solutions that have been deployed at the world's leading Banks, Government Agencies, Insurance firms, BPOs, Healthcare Organizations, Telecom Companies & Shared Service Centers. For more information, please visit

Newgen Software Inc, Washington DC Metro Area, 1364 Beverly Road, Suite 300, Virginia, VA 22101, United States

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