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Hello Reader,

You need to deliver rich customer experience, but are you?

Maybe the reason is you are still doing what you always did, the way you always did! The HOW matters and siloed, hard coded processes are acting as your nemesis. It's time you focus on evaluating your people and process strategy.

With this edition of Newgen Connect, get interesting insights on the upside of having dynamic, flexible processes with a people first approach. So get ready to put more power to your processes!

All you need is a Configurable Unified Platform for Commercial Lending

Slideshow: Delivering Digital Customer Experience

Sarah, a millennial applied for a retail mortgage loan. What should take 30 minutes, takes ages to deliver. Siloed processes play spoil sport again. Read on to find out how to make your millennial customers happy.

Newsletter: Case Management-Case towards Customer Centricity

Case management framework based on BPM platform can bring in the much needed agility in business processes with the right mix of automation and human intervention.

Get more insights from this Research based newsletter with Gartner report inside- Magic Quadrant for BPM-Platform-Based Case Management Frameworks.

Case Study: Wellcare Transforms its major healthcare processes with Newgen

50% reduction in member on-boarding time, 70% reduction in cost and 50% reduction in turn-around-time achieved by Wellcare through multiple business process transformation.

Video: BNB Senior VP Credit Administrator, on Empowering lenders to meet Customer Needs

Watch Nancy Foster, Senior VP Credit Administrator – Bridgehampton National Bank (BNB), sharing their Commercial Lending automation journey with Newgen.

Video: Newgen's Commercial Lending Automation Solution

Watch Nancy Foster, Legacy systems, broken processes, siloed systems, manual and paper heavy processes are some of the pain points plaguing commercial lenders today. See how Newgen's Unified Commercial Lending Solution can help lenders


14th Annual Technology Conference
February 15 – 17, 2017 | Hyatt Regency Hill Country Resort & SPA,San Antonio, TX

Customer Speak

"Newgen offers not only a business enablement platform but also a solution that addresses our bank’s need for process automation, compliance, control, and audit." - Ronald Benosa
Head Txn Banking – PR Savings Bank

"Newgen’s solution has helped us to remain compliant at all times. We extend our appreciations to the team from Newgen for supporting our day-to-day operations." - Hariharan JayaKumar
IT Consultant - Johnson & Johnson

Newgen Software is a leading global provider of BPM, ECM, CCM, DMS, Workflow and Process Automation software. The company has a global footprint of 1300 installations in over 61 countries with large, mission-critical solutions that have been deployed at the world's leading Banks, Government Agencies, Insurance firms, BPOs, Healthcare Organizations, Telecom Companies & Shared Service Centers. For more information, please visit

Newgen Software Inc, Washington DC Metro Area, 1364 Beverly Road, Suite 300, Virginia, VA 22101, United States

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