The Government is facing an uphill task of managing the requests and complaints from increasingly aware citizens. With the increase in population, Government has undertaken several measures to improve citizen services for all strata of the society. Additionally, there is a requirement of faster service, increased transparency and accountability of processes within the Government department.
There is a tremendous pressure from the citizens regarding the quality of service offered in terms of time taken to resolve a citizen query/complaint and a strong & flexible infrastructure platform that allows management of end-to-end business processes.
In this competitive environment, Newgen with its powerful Web-based Document Management, Paperless Office solution, Business Process Management, and professional services like document digitization; extraction helps Government gain new agility in responding to citizens and requirements of its internal processes. The solutions allows Government to enhance citizen service by reducing cycle time of query handling, increase coordination with various departments, reduce errors and improve responsiveness to citizens.
Newgen combines deep Government domain expertise and thought leadership in technology, to provide services to all segments of the Government market. |
