In the Insurance industry, companies are always looking for innovative ways to gain a competitive edge. It's an environment that challenges companies to secure, manage, and analyze customer information, make better decisions faster, and communicate to customers with greater speed and accuracy.
 
Most importantly, Insurance companies must control costs in order to stay competitive. They need to achieve greater efficiencies in managing the vast amount of information that runs their businesses. At the same time, customer service representatives as well as customers themselves require timely access to information on-the-go in order to meet their ever-changing needs.

To strengthen their market position, Insurance companies must focus on streamlining operations, reducing costs, and correcting technological deficiencies while maximizing the value of existing systems and information.

Newgen provides integrated applications for claims processing, new policy issuance, policy owner servicing, agents commission management and customer query resolution. Our Solutions allow easy access to all customer and policy information, and combine workflows with a scalable collaborative knowledge management environment.

Newgen offers Process Automation Solutions across the following Lines-Of-Business (LOBs)

• Medical
  Customer Service
  Enrollment
  Membership Services
  Medical Claims
  Renewal of policies & related actions
  Handling Cross Promotional Products
• Motor
  Renewal of policies & related actions
  New Business & Underwriting
  Auto Response to Queries & Deficiencies in Proposals
  Customer Query Resolution
  Fraud Tracking & Monitoring
  Motor claims
• Life Insurance
  New Business & Underwriting
  Claims
  Auto Response to Queries & Deficiencies
  Fraud Tracking & Monitoring
• Personal Accident
  New Policy Issuance & Underwriting
  Claims
  Fraud Management & Tracking
• Marine Cargo
  New Policy Issuance & Underwriting
  Reinsurance Services
  Claims
  Documents Management for Customs