Shared Service Centers (SSCs) are increasingly becoming the strategic choice of companies looking to consolidate and centralize operations across processes in order to achieve cost reductions, improve service levels and create a tighter, more efficient, enterprise-wide control environment.

Typically, through an SSC, organizations aim to provide economies of scale, achieve optimal utilization of resources, and higher productivity. Many organizations have been able to achieve some of the benefits of shared services by implementing within a limited set of functions or processes. Shared services could encompass all the non-core, support functions such as Finance, HR, IT, Legal, Procurement, and can also potentially expand into other support functions such as Marketing, Customer Support, Distribution and Logistics.

Challenges in Ensuring Success of SSCs

However, instituting an SSC is only half the measure towards an improved bottom line. Shared services pose myriad challenges, notably in the following areas: 

• Performance tracking and management
• Service quality
• Reluctance to change and technology amongst employees
• Perceived training requirements
• Containing Cost
• Providing a homogenous platform for employees

How Newgen helps SSCs Succeed

Organizations looking to set up shared services centers need technology that can address inherent challenges and simplify the consolidation, centralization and automation of functions and processes. This is where Newgen adds value to the centralization initiatives. Newgen has delivered BPM-based solutions to SSCs across the world. Our breadth of capabilities, ability to integrate technology with business processes and proven implementation resulting in faster ROI makes us the natural choice as your SSC partner. Our SSC offering enables you to bring operational excellence to your shared processes for optimal service, quality and cost.

Newgen helps shared services organizations employ best practices by strengthening capabilities along each step of the delivery chain. With the market maturing and focus shifting from simple to complex processes, Newgen offers robust, proven and scalable Newgen solutions that ensure standardization and enterprise wide process automation. This is irrespective of the process complexity while providing flexibility, scalability and adaptability to cater to the ever-changing dynamics of the business.

Newgen's end-to-end BPM offering for SSCs enables them to quickly create, modify and manage their processes. Newgens' Solutions seamlessly integrate with third-party applications such as ERP and Financial systems, which constitute existing or required IT infrastructure at the organization. Companies can model and simulate processes before they are actually deployed, using Newgen’s tools. In addition, comprehensive tracking and monitoring capabilities provide complete visibility into the SSC's operations. Further, reporting and auditing tools ensure easier adherence to compliance mandates and internal quality standards.