This would entail working on; better customer relationship by providing new products and prompt services; maintaining a lean workforce and cutting down costs for physical infrastructure in setting up new branches; cutting transaction processing and monitoring costs by centralization of operations; improving the efficiency as well as productivity of each process and every employee. In order to service customers better, Banks and FI’s need to expedite the start up time to set up operations for a new branch with minimum investment. In addition, as the number of branch offices increase and more customers approach for services, the processing time of the application will get affected. Physical documents need to be transferred from branch offices to Central office. At times this method of document transfer can prove to be risky and time consuming. Moreover for processing some special cases in case of high value Bills; advice of specialist is needed, which often is difficult to get at the branch offices. In such a scenario, Individual’s productivity and process capability are difficult to measure and hence companies are looking at harnessing the advantages of IT to improve upon process time and better control over the processes.

Newgen’s queue based workflow solution OmniFlow takes a process view of Loan Processing. Centralization of operations using Newgen’s OmniFlow solution will help banks achieve all that is required to be successful in this competitive environment namely:

OmniFlow helps in streamlining workflows, increasing process efficiency and in cutting down operational costs. Automation of the business processes with OmniFlow results in reduced cycle time to process requests, Reduced response time to customer queries, efficient monitoring of the processes, Identification of bottlenecks , MIS reports depicting user performance, lower costs and audit trail. The solution is extremely scalable. It can be set up on the local LAN, WAN or across locations via satellite links.OmniFlow provide a means of attaching documents to the workflow, and allows a very fast image search.
OmniFlow can be set up on Local Area Network (LAN) of a single branch or can be scaled to cover multiple locations via leased lines or VSATs. It can also be WEB enabled and can be accessed via browser thus providing global connectivity.

Process Modeler Ensures that the complete process including transactions and exceptions are mapped and enables re-configuration of the process.

Various activities are defined which for a to-do list based on the rights allocated to each user.

Integrated imaging capabilities are built for image-based data entry. The image view component allows zoning and easy manipulation of the image including annotation, watermark etc.

All types of rules, roles, exceptions etc can be configured on the system for providing rule based and ad-hoc routings. This also is effectively used to enable compliance based on authorization and audit trails logging. 

System has capabilities to integrate with Core Insurance, Core Banking, ERP, CRM and Legacy Mainframes applications. Omniflow systems have API exposed for seamless integration to trigger legacy applications from the Omniflow client. A single sign on capabilities can also be build into Omniflow.

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