Newgen’s BPMS has a user friendly BAM module for creation of monitoring dashboards used by various stakeholders in the process including senior management, Operations manager and process participants. BAM generates customized alerts based on rules defined in the dashboards for each category of user enabling corrective action as the process is being executed. Extensive capabilities to define KPI of tasks are available in the BAM allowing for better control over process output. Process improvement is also achieved through extensive process performance reporting.
Newgen’s Business Activity Monitor allows process owners to easily design reports, define KPIs, set control charts and helps them monitor the process both at real time through dashboards and offline through alerts and notifications. Alerts and notification are defined based on user roles. Using this, different stake holders can take informed decisions. With industry best reports pre-configured, the tool starts delivering from the very moment of inception and helps in Business Process Improvement.
