Business Process Management Suite

Achieve continuous business benefits by automating and streamlining processes, using document imaging and workflow-based BPM and ECM solutions.

OmniFlow is a platform-independent, scalable Business Process Management engine that enables automation of organizational business processes. Built using open technologies, it has seamless integration abilities allowing it to be introduced into any IT infrastructure.

The client is a leading player in the global Ice-cold merchandisers market and is the largest producer of glass bottles in West Africa. Newgen’s BPM and ECM solutions enabled the bank to build a purchase order approval process in which all the purchase order requests would be received across various plants, spread geographically.

Newgen Case Study on Online Availability and Dispatch of Statements Using OmniReports and Smart Statements.

The client is the largest multinational bank in India. The bank offers a wide range of financial products and services through its robust physical network and superior retail franchises. The client aimed to cut competition by delivering better products and ensuring improved service delivery in terms of reach, variety, timeline, ease and tailor-made offerings. The bank implemented Newgen’s workflow and imaging solution for centralization and automation of their back-office processes at the Shared Services Centre (SSC) in Mumbai

Newgen facilitates efficient tracking of CAFs across the organization .The solutions minimizes time lag between the prospective customer and after-sales services by drastic reduction in the query processing time using optimized search facility of OmniDocs .Additionally it allows storage and maintenance of huge image database using OmniDocs

Newgen Case Study on Online Availability and Dispatch of Statements Using OmniReports and Smart Statements.

The client is one of the largest banking and financial services organization in the world with over 9700 offices in 77 countries and territories in Europe, Asia-Pacific, the Americas, the Middle East and Africa. The bank wanted to enhance its operational capacity and productivity to manage the growth from the business development of Retail assets. They wanted to reach a large customer base by quickly rolling out a large number of lean branches. Newgen implemented its Distributed Capture System at the bank’s branches across the Indian sub-continent and their Business Process Management (BPM) solution at their Central Processing Center (CPC).

Newgen Case Study on Accounts Payable Process Automation with Newgen Omnisuite.

The client is a leading mortgage company in USA. Newgen proposed an end to end loan/ mortgage process. Newgen’s BPM suite enabled the client to better manage their SLAs, reduce turn-around-time, enhance productivity, capital expenses and provide better productivity.

70 % reduction in the costs of retrieving documents, parallel processing at the branches & head office, 45% reduction in the TAT, quicker resolution of the discrepancies, 50% reduction in the duplicate data entry process, easier & accurate audit trail followed by optimized workload distribution and improved MIS standards for a life insurance company.

Centralized processing has helped in materialization of the company’s vision of having a presence in remote and rural areas of the country. Five to eight additional branches are being added every week in remote areas. Rapid expansion through lean branches is one of their biggest benefits.

Newgen solution takes care of efficiently fetching customer information and retrieval of customer bills. An Interactive voice response system was also integrated with Duplicate Bill Printing System.

Centralized & improved monitoring, efficient tracking & control process, better credit planning & management along with Cost reduction and improved TAT for a leading Retail Chain in US.

Reduced errors due to image-enabled data entry process, increased accuracy as well as improved internal controls, better credit planning & management, real-time invoice visibility, reduced paper volume & costs along with increased level of monitoring for a leading consumer durables company.

Newgen Case Study on Automation of Call Detail Record Management System using Newgen’s ECM suite.

The client is one of the leading banks in the United Arab Emirates (UAE). The bank is engaged in providing retail and corporate banking services through its network of 16 branches in the UAE. Newgen’s end-to-end solution automated the entire gamut of card services requests and automated 21 card processes. Newgen’s solution helped the client to reduce its operational costs by 60,000 AED per month.

The client is a leading non banking financial company in India and has a network of more than 200 branches across India. The client wanted to build its focus on customer services and provide unparallel responsiveness and flexibility to its customers. The company implemented Newgen’s Document Management System, and rule and trigger- based workflow solution to centralize its loan processing process.

The client is one of the second largest banks in UAE. The bank is headquartered in Abu Dhabi, and has a strong presence in both Consumer Banking and Corporate Banking. The bank is the leading provider of technology-enabled services, such as Internet Banking, Mobile banking, Online Applications, etc. to its customers. The bank was using a standalone application for opening Current Accounts, Saving Accounts, Single Accounts, Joint Accounts, and Minor Accounts etc. Newgen provided the bank with a BPM enabled workflow platform for implementing an automated Account Opening Process.

The client is a leading Indian bank that has been serving its customers for over 85 years. The bank was running on a legacy system TBA (Total Bank Automation) and not on a core banking solution. All the clearing activities had to be de-centralized as all the bank’s branches had individual databases for account information. To augment its operations and plug gaps, the bank required an end-to-end customer centric solution. They chose Newgen’s Cheque Truncation System – ChequeFlow for central processing and ChequeFlow Lite for branch level processing, OmniFlow for process automation and OmniDocs as the underlying document management system

The company is a leading FMCG player whose parent company markets a large portfolio of products such as beverages, food, health, home and personal care goods. The company had set up a Shared Service Centre (SSC) in India for optimizing resource utilization, serving various offices across multiple countries to achieve economies of scale. The complex manual processes were costly, labour intensive, error prone and time consuming. The BPM solution from Newgen enabled centralization and automation of processes for Account Payable, Account Receivables, Vendor Bills, Freight Bills, POPR and SOXA compliance

Newgen Case Study on Automation of Requisition Process for Core3.

Newgen Case Study on BPM enabled e-Governance.

Newgen Case Study on Implementation of Business Process Management System

The client is a captive BPO of a pioneering software services company in India. The BPO provides business process services to all the business units of the company. The client needed a solution that could be integrated with SAP R/3. The solution was required to replace the manual processing of claims which was a highly inefficient process and also for tracking the claims status. Newgen proposed its BPM solution which was integrated with SAP R/3 to allow the client to fully leverage the imaging and document management capabilities of the solution. The client deployed Newgen’s BPM solution to handle the Employee Claims and the Vendor Payable Processes

The client is a fully owned subsidiary of a leading IT services company from India and provides Business Process Outsourcing (BPO) services. They offer industry specific BPO services for verticals that include Insurance, Healthcare, Banking, Financial Services, Telecom and Retail. The client was facing various limitations in the area of Operational Control such as productivity constraints, manual process prone to errors, no quality checks, decision making processes etc. The Newgen solution helped in moving business processes online in real time. It has delivered impressive results and provided a unique competitive edge to the BPO

Newgen Case Study on Enabling Online Availability of Financial Statements for Securities and Exchange Commission.

Newgen Case Study on Automation of Correspondence and File Management.

Newgen Case Study on SAP-Integrated Invoice-Settlement Solution.

With a market share currently exceeding 38 percent, the bank, established under the Ministry of Finance, is Thailand's leading housing-finance lender.

Newgen Case Study on Automation of Case Sheet Transferring process to Doctors.

Newgen Case Study on Business Process Management Solution.

The bank is amongst the global leaders in Corporate Banking and Securities, Transaction Banking, Asset Management and Private Wealth Management. The bank planned to capitalize on the rapidly growing base of affluent and mass affluent households, as well as small-and medium-sized businesses (SMBs), which represented 75% of the national household income. The Newgen solution enabled the bank to establish a centralized processing center for speedy and accurate processing of retail liabilities and services. The core benefit is derived from the capability of the solution to define, deploy and monitor the processes

The Airline, established in 1977 has come a long way to be recognized as East Africa's most respected airline. The Airline has been actively using Information Technology to streamline its operational performance and service delivery. It aims to become the airline of choice in Africa by offering world-class services.

Newgen Case Study on Automated Health Claims Processing (for HCFA) using Newgen’s OmniFlow .

The client is one of the leading players in the BPO segment with strong domain expertise and quality driven processes. It has evolved from a traditional BPO to the next generation BPO in a short span of time. The client is a world-class organization which has multi-geographic delivery model with domain orientation.

The client's offerings span business and technology consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcing.

The client started its operations as a Non Banking Finance Company in November 1994 and aims at making a strong foray in the ever-expanding financial services sector. They fund income generating assets/activities while maintaining a clear focus on returns

The client is one of the leading private banks in India. The bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management.

The client is the first wholly owned life Insurance company in the private sector. The client was granted license by the insurance regulator – Insurance Regulatory And Development Authority (IRDA)

Newgen Case Study on Integration of Omni Suite Products with Third-Party LOS and Core Banking Solution.

The client is a microfinance company and based out of Chennai, India. The client generates around 50-70 centres a day across its operational locations. A centre is termed as the group formed for loan disbursement. This mode of operations has been highly successful in its present form. The client however wanted to leverage the multi- locational and distributed operational environments. With a focus on business process automation, the bank wanted to eliminate document movement, and enable anytime-anywhere access, distributed capture and automatic data extraction. Newgen, with its vast experience in business process automation, undertook the challenge and implemented its proven BPM solution

Newgen Case Study on BPM enabled Processes for Case (Public Grievance) and Tax Management.

Indira Gandhi Centre for Atomic Research (IGCAR) was established in 1971 and is the second largest establishment of the Department of Atomic Energy after the Bhabha Atomic Research Centre (BARC). IGCAR was setup with the prime objective of conducting broad based multidisciplinary programs of scientific research and advanced engineering, aimed at natively developing sodium cooled Fast Breeder Reactor (FBR) technology in India. To enable easy accessibility of the study materials, benefits of digital content and better storage of valuable information, the IGCAR library deployed Newgen’s Document Management Solution

Newgen white paper on - SaaS - Leveraging An Integrated Business Provisioning Platform For SMBs.

Newgen white paper on - BPM and SOA : Confluence for Unbeatable Businesses Value

BPM brings forth a new generation of systems whose primary purpose is to co-ordinate the work of others, be they systems or people. At times referred to as the fourth layer of IT architecture, BPM is also considered as the next generation of workflow and the new platform for applications or smarter middleware. Learn how BPM can play an invaluable role in driving up volumes and efficiency in your organization.