Business Process Management offers great benefits to business users that can affect both the topline and bottomline of the organization, depending on where they are used to automate and manage business processes.
Here are some of the major benefits of the Business Process Management suite:
Improved business process efficiency
The BPM solution helps in the effective execution of a business process from start to finish as it brings together different steps of the process. The individual performer’s task becomes easy and moves from one work station to another without dependency on the predecessors or the followers in the entire workflow cycle. The system sends triggers or reminders to each performer (at each step) to whom the task has been allocated. Every performer can escalate incase of errors/delays or re-send to the previous step for redo. Corrective actions can be immediately taken and exception management can also be carried out in certain cases. The entire process can be fully automated and there can be elimination of/very less usage of manual intervention. Proper resource management and improved productivity
There are several criterions based on which BPM systems can organize, schedule and distribute work at every step of the business process. These criterions can be - skills, availability, workload, priority, and due date, etc. The work automatically gets assigned to the performers. They can utilize their time in value added tasks instead of unproductive work such as finding or sending documents from one performer to another during the entire cycle of the business process. Process standardization.
BPM ensures the accurate execution of every step of the business process just the way it has been designed for execution. There is never any deviation between two occurrences within the same process.
Better process control
The process owners/managers can track and monitor the status of various instances/occurrences using BPM systems. Hence, corrective action can be taken whenever required and errors can be easily fixed. The process managers can also maintain an audit log of every step within the process. Any changes done at any step by any performer can also be found in the audit log.
Business process designers can find out the pain points within the process with the help of simulation tools and accordingly carry out quick checks. Even before a process is executed the various measures and KPIs of the process are already designed. So, during the process run time the process owners can monitor the performance of the process and map it against the defined measures and KPIs. When the process is executed, the managers can also address all queries and deal with issues that can hamper the efficient functioning of the process.
Quick look at BPM Suite Features & Benefits
- Improved performance of key business processes
- Agility and market responsiveness
- Adherence to compliance norms and quality standards
- Scaling capacities
- End to end process transaction
- Cost effectiveness and improved productivity
- Higher customer satisfaction