OmniOMS Customer Communication Management Suite

Manage end-to-end customer communication lifecycle

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Make Every Communication Count with Newgen Customer Communication Management Suite

  • Complete Process Visibility

    Complete Process Visibility

    Track customer communications at all stages and across all communication channels, from request initiation to creation, generation and distribution.

  • Real-time Notifications

    Real-time Notifications

    The system creates real-time error notifications for users to take immediate corrective measures.

  • Smart Exception Handling

    Smart Exception Handling

    The system is well equipped at handling complex exceptions with job level monitoring and rules driven workflows.

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Key Features:

Track Customer Communications across Stages

Customer Communication Management CCM – Track Customers

Monitor and track all customer communications from initiation, through creation, generation, and delivery.

Define SLAs and Ensure Compliance with KPIs

Customer Communication Management – Service Level Agreement

Define service level agreements (SLAs) and set up business rules, to ensure compliance with related key performance indicators (KPIs), such as response time.


Define Exception Handling Policy

Customer Communication Management – Exception Handling

Define business rules to initiate appropriate actions in case of exceptions. For e.g. send SMS notifications to update correspondence address or email address, stop sending print output, etc.


Monitor Savings

Customer Communication Management CCM – Monitor Savings

Monitor your quarterly/annual savings for customer communication management process, with the help of ROI charts.


Request A Demo of OmniOMS CCM Suite

Customer Communication Management suite combines Newgen’s robust document management and workflow tools to create, personalize, and deliver consistent communications across multiple channels. It enables businesses to gain maximum traction from every customer interaction. It allows business users to utilize customer information to create timely and targeted communications.

  • Enhanced Customer Experience – Attract and retain more customers through a differentiated, highly personalized customer service program
  • Stay Compliant and Agile – Identify and respond to market opportunities through increased agility & and standardization across all customer communications
  • Reduced Operational Costs – Automate high volume customer communications by seamlessly managing millions of complex documents/correspondences
  • Robust Management and Monitoring – OmniOMS facilitates end-to-end management and monitoring of various processes
  • Secure Archival – The Archival Engine consists of a centralized content repository, equipped with standard adapters