Management and Monitoring

Management & Monitoring is a component of CCM Suite for tracking the communication process including delivered & undelivered customer communication.

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The whole communication process within an organization can be tracked using the Management & Monitoring component of CCM. This component can also help to effectively track both delivered and undelivered customer communication. It is also equipped with other capabilities like – defining exception handling policy, defining SLAs for sending communication, integrating with barcode reader, and monitor savings, etc.

The managing and monitoring components help to keep a track the entire communication process and also of delivered and undelivered customer communication. It also helps to define exception handling policy and monitors savings.

Track communication Process Key Performance Indicators
  • SLA’s for sending communication
  • Turn Around Times
Track undelivered statements
  • Track Undelivered Statements
  • Integration with barcode reader
Define Exception Handling Policy
  • Send SMS Notification to update Address
  • Stop Sending Hard Copy of Statement
  • Send Only Email Statement
Monitor Savings
  • ROI chart shows your Savings
  • Fine-tune Policy for better result

Case Studies

  • Implementation of Newgen’s Customer Communication Management Solution

    The bank is among the first of the new-generation private-sector banks granted licenses in the mid-nineties to drive the process of reform in the banking sector. During this tenure, the bank has progressed in the areas of technology-supported processes, cost-efficient, and customer-friendly banking systems. The success path has not only been in the Corporate and Wholesale Banking but also in the Retail Banking.

More Case Studies
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