Dynamic Case Management

Create smarter processes, empower knowledge workers, and build responsive business

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The Newgen Adaptive Case Management Framework offers enterprises a smart way to handle dynamic and unpredictable interactions between people, processes and content. The Framework allows enterprises to design and deploy processes to manage scenarios which are ad-hoc and most often do not follow a linear and predictable path. It enables tapping into the tacit knowledge of individuals to arrive at an optimized method of handling of individual scenarios. The framework allows users to manage each case by enabling the designing and execution of a case lifecycle.

  • Dynamic Processes

    Build and deploy processes that help you manage unstructured and unanticipated transactions in real time.

  • Smarter Decisions

    Resolve cases effectively, by deploy the best possible solution by tapping into the tacit knowledge of individual case workers.

  • Unprecedented Flexibility

    Acquire the flexibility to optimize outcomes for both highly structured and highly unstructured business processes.

Brochure: Newgen Intelligent Business Process Suite


Key Features

  • Smart capture, control and use of case information
  • Analytics to ascertain patterns and links between different case elements
  • Create and execute optimized actions in run-time responding to changing dynamics between case elements
  • Social Style of working for better exchange of information and enhanced collaboration to respond to unprecedented scenarios
  • Make in-flight changes in processes to ease case collaborations
  • Optimize outcomes by building contextual virtual workspaces and developing contextual access to information
  • Intuitive modeling for designing workflows for streamlined processes
  • Alerts and notifications for approvals, escalations and change management
  • Task Handling ensures that the right work is allocated to the right case worker
  • Agile rules to help define case logic as well as making changes in run-time
  • Process analytics for visibility on process health and efficient change management
  • Content and Human interactions to effectively bring into play case centric data, information and collaboration

Request A Demo of iBPS Case Management

Newgen Intelligent Business Process Suite (iBPS) is the BPM platform of choice for organizations looking to transform their operations through customer centric process innovations You can now leverage the best of traditional BPMS offerings from Newgen in combination with cutting-edge, emerging technologies in Social, Mobility, Analytics, Cloud (SMAC) and Internet of Things (IoT) to attain speed and agility in your business.

  • Leverage Business Moments – Empower resources with contextual insights and operational flexibility
  • Become Customer Centric – Create 360 degree view of your customers to deliver the best-in-class experience
  • Drive Change – Preempt market dynamics and bring transformational agility in your operations
  • Smart Process Execution – The iBPS Workflow engine lies at the core of the platform and orchestrates all structured and ad-hoc processes
  • Monitoring and Analytics – Our iBPS expands the scope of process analytics by encompassing active, on-demand and predictive analytics along with real-time Business Activity Monitoring (BAM).