Social Media Integration

Leverage social engagement and deliver superior customer experience

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  • Manage cross-channel interactions

    Enable processes to auto sense across digital channels and respond based on customer’s preferences

  • In-Built Sentiment Analysis

    Capture and categorize customer requests based on their urgency and business impact

  • Bi-Directional Communication

    Create workflows for timely and satisfactory responses to external community including customers and partners

Brochure: Newgen OmniFlow Intelligent Business Process Suite


OmniFlow iBPS enables enterprises to identify prospects, acquire new customers, cross-sell/up-sell products/services, and manage service requests on various social media platforms. The platform enables organizations to monitor social media channels (Facebook, Twitter, etc.), perform content and sentiment analysis of interactions, and initiate appropriate business processes to assist interactions.

Key Features

  • Monitor and manage various social media channels on a single platform
  • Perform content and sentiment analysis to auto-classify and auto-categorize messages
  • Initiate processes and cases to respond on social channels to achieve business outcomes
  • Archive social records of Govt. / Enterprise interactions with citizens / customers in compliance with US DoD

Request A Demo of OmniFlow iBPS Case Management

Newgen OmniFlow Intelligent Business Process Suite (OmniFlow iBPS) is the BPM platform of choice for organizations looking to transform their operations through customer centric process innovations. You can now leverage the best of traditional BPMS offerings from Newgen in combination with cutting-edge, emerging technologies in Social, Mobility, Analytics, Cloud (SMAC) and Internet of Things (IoT) to attain speed and agility in your business.

  • Leverage Business Moments – Empower resources with contextual insights and operational flexibility
  • Become Customer Centric – Create 360 degree view of customers information to deliver the best-in-class experience
  • Drive Change – Preempt market dynamics and bring transformational agility in your operations
  • Smart Process Execution – The OmniFlow iBPS Workflow engine lies at the core of the platform and orchestrates all structured and ad-hoc processes
  • Monitoring and Analytics – Our OmniFlow iBPS expands the scope of process analytics by encompassing active, on-demand and predictive analytics along with real-time Business Activity Monitoring (BAM)