Podcast

Sunil Soni from Punjab National bank talks about Newgen

Good to have a better company as technology Read More...

Manpreet Singh from Metlife talks about Newgen

Very Professional & Proactive, look forward to success together Read More...

Driving Tranformation in Financial Services
Banking Transformation Needs Smart Automation Read More...

Join us with Clay Richardson, leading expert in Business Process Management, from, Forrester Research Inc., as he explains how BPM based solutions can help meet your business goals & transform your business.

The podcast will also feature Anand Raman, VP-Marketing, Newgen, who will walk you through two BPM case studies where

1. A leading bank reduced its customer on-boarding time by 60% within three months
2. A leading Insurance firm achieved an increase in productivity by 250%

Join the podcast and gain insights on how BPM based suites can help you to:

1. Achieve business results in one business quarter
2. Achieve Agility and market responsiveness
3. Increase Customer delight
4. Ensure Adherence to Regulatory Compliance
5. Scale capacities for managing growth
6. Reduce Cycle Times
7. Manage cost and productivity

What is the power of BPM & ECM?

Newgen’s founder & MD, Diwakar Nigam, talks about the fear of the “shared services black hole”

Click below to listen to full podcast:

http://dna.gravlab.com/webteam/sson/Mr_Nigam_Q_A.mp3

Operational Excellence in SSC through BPM & ECM

A Webinar by David Powell, Sr. Director (Global Finance Process) of Astra Zeneca, & S. Sriram, Senior Consultant, Newgen Software Technologies.

Click the below link to view:

http://webinars.ssonetwork.com/webinarSlip.cfm?webinarid=288

Listen to our guest speaker Craig Le Clair - Vice President, Principal Analyst, Forrester Research, Inc, speaking on how "Better customer Experience Demand Smart communications."

A leading Financial Service Organisation and a large Healthcare Insurer revolutionised their customer experience, while augmenting their operational performance and driving growth by transforming their customer communication management (CCM) process.

Listen from Craig Le Clair, leading international expert in Customer Communication Management (CCM) of independent research firm, Forrester Inc, as he explains how the integrated Customer Communication Management (CCM) approach translates into customer loyalty and reduced operational complexity.

The podcast also featues, Ashish Deshmukh, Director, Business Development, Newgen Software, who would take you through the process and share invaluable insights, revealing ways of achieving personalised customer communication for up-selling, cross-selling and meeting regulatory compliance.

Key Takeaways:

• How CCM addresses the challenge of consolidating information from multiple sources into a single Customer correspondence?
• Single Platform for multiple distribution channels
• Adherence to Regulatory compliances
• Create Personalized Statements/Letters/ Correspondences
• Managed workflow for interactive document editing, archival and retrieval
• Easy change management
• Cost optimization and better control on wastages
• Better up-selling and cross selling