Based on its robust BPM and DMS platforms, Newgen’s solution for Account Opening enables financial institutions (FIs) to automate the entire Account Opening process.
Newgen’s Accounts Payable solution helps organizations gain complete control of their accounts payable operations.
The SAP-AP Framework enabled by Newgen provides an end to-end BPM based solution on top of comprehensive Content Management and Imaging capabilities. The Accounts Payable workflow is image-enabled which starts with scanning and storage of invoices and supporting documents in OmniDocs and later exported to OmniFlow for processing.
Newgen offers automation and process centralization of the Accounts Receivable process using its highly versatile BPM platform. The solution allows outsourcing of labor and cost intensive processing. This helps the organization to use its resources optimally, achieve cost savings, perform secured transactions and improve the process life cycle.
Handling appeals and grievances is a rigorous, time-consuming, and costly process – more so when it is done manually. Further, the process is highly regulated, scrutinized and monitored, with non-compliance leading to huge fines and penalties. All this adds to the pressure faced by payer organizations trying to ensure consistency, quality and timeliness in responding to member requests.
Newgen’s solution for Audit Management is a comprehensive and powerful management tool used for planning, budgeting, tracking, monitoring, controlling and reporting for effective management of audit processes.
Newgen offers automation of the Bancassurance process using its scalable, platform independent BPM suite.
Newgen offers its Records Management Solution to Telecom companies in order to manage the complete lifecycle of physical and electronic call detail records.
Newgen’s solution for Card processing automates the Card Issuance and Servicing processes. The solution aims at centralizing and monitoring operations, reducing time/money involved in the management of paper-based documents from the branches to the central office.
In today’s competitive market, legal professionals are constantly challenged to deliver quality services at lower costs, with greater efficiency. A comprehensive Legal Case Management solution can provide an efficient and cost effective enterprise wide system to track and execute legal cases and support activities.
Newgen offers the most robust and scalable Cheque Clearing solution leveraging deep industry expertise gained over years with implementations across the globe.
Claims Repair – addresses those claims that cannot be handled through auto adjudication process. These claims are “error out” from one of the multiple systems during adjudication process. Any delay in claims disbursement leads to high “Penalty Payout”. Moreover, handling claim exceptions is often staff intensive and characterized by manual processes.
With the economic situation and other factors leading to huge rise in consumer debt there is an increased demand for the Collection Process to mitigate portfolio risks. Maximizing the efficiency and effectiveness of a collections contact center, continuous analysis & optimization of performance, enhancing agent efficiency, minimizing roll rates and charge-offs and compliance with legislative mandates/State laws have become critical to the success of your collection function. Newgen offers an end-to-end solution to automate your collection process and enable you to meet these challenges.
Operating in the highly regulated healthcare landscape, it is of utmost importance to Managed Care organizations to manage complaint tracking appropriately. The challenge is to resolve the complaints which have come from the Center for Medicare and Medicaid Services (CMS) in the shortest possible time. Moreover, regulatory infractions may cost healthcare payers huge penalties.
To meet compliance requirements, Newgen offers a robust and scalable software platform, OmniCompliance, which ensures easy compliance with all the regulations, standards and best practices.
Newgen offers an automated solution for Corporate Credit that is customized to facilitate complete streamlining of the Corporate Credit Approval process. It can help maintain seamless integration with credit rating agencies.
Newgen’s solution for Correspondence & File Management automates the entire process involving Correspondence registration, file creation, file tracking and report generation. The solution provides end-to-end Correspondence management encompassing all correspondence (incoming and outgoing) with all the relevant control information about the internal forwarding, including other standard control information like keywords, subject, organization and person of origin, dates of receipts and expiry.
Newgen leverages its expertise and experience in providing BPM solutions for customer centric processes such as CAF Management, which offers numerous features and benefits.
Omni Output Management System (O2MS) provides the one-stop solution for managing enterprise output in a seamless, cost-effective manner that impacts your business’ top-line and bottom-line.
Newgen offers its clients a seamless and automated Customer Query Resolution process. It facilitates a faster customer query resolution by feeding the information related to all the queries to customized databases.
Newgen’s solution for DAK & File Management automates the entire process involving DAK registration, file creation, file tracking and report generation. The solution provides end-to-end DAK management encompassing all correspondence (incoming and outgoing) with all the relevant control information about the internal forwarding, including other standard control information like keywords, subject, organization and person of origin, dates of receipts and expiry.
Newgen’s Distributed Capture Solution is capable of handling millions of pages and hundreds of branches using a simple browser interface, an MFP device or production grade scanning enabled by Newgen’s powerful OmniScan Engine.
Newgen with its vast experience and trusted repertoire of Document Management Solutions (DMS) has been the vanguard; enabling organizations across verticals effectively create, capture, store, retrieve, distribute, archive and dispose off content.
Most Government Divisions today offer front-end portals to its citizens who can submit applications for availing services such as ration card, electricity, telephones, etc. However the processing of the back end processes for these applications is usually manual, resulting in delayed service to the citizens.
Newgen offers automation of the file management processes including backlog file creations. The important functional areas that benefit from the automation are file creation; file storage and information retrieval from the stored files. It is based on a unique Whitehall Filing System. The entire documentation is maintained in a single file. The system includes initiation of Whitehall file and workflow-based movement of the file across departments for necessary approvals. The system provides file views, notes and document listings along with the document viewer on the same screen making it user-friendly. It results in a significant reduction of paperwork leading to cost cutting, savings on physical storage space and overall improvement in inter and intra departmental communication and collaboration.
Newgen offers a powerful tool for Electronic document and records management system (EDRMS) for Document Archival as Records as per retention policies. It combines technologies of document management and records management systems as an integrated system. Using EDRMS, organizations can manage the complete lifecycle of physical and electronic records from acquisition/creation to destruction/archival while retaining integrity, authenticity and accessibility of the corporate records. The solution allows seamless configuration and customization as per customer preferences, policy guidelines, regulations as per the specific regional laws and applicable compliance mandates.
Transform transaction documents into marketing opportunities with Newgen’s solution for electronic statements.
The BPM solution by Newgen streamlines the different HR processes of an organization, out of which the Employee Reimbursements is one of the most important processes that require automation due to huge volumes.
Medicare Enrollment:
Newgen facilitates automation of the most essential HR functions in an organization. Out of these, one of the key functions, the Exit and Clearance process requires efficient process control and effective tracking features in order to manage it.
Newgen offers a well-defined and efficient expenditure management process automation using its BPM platform. The solution covers features such as non-orders, pre-payments and order mismatches.
Newgen offers automation of the file management processes including backlog file creations. The important functional areas that benefit from the automation are file creation, file storage and information retrieval from the stored files.
Newgen’s BPM platform enables effective and efficient management of the freight billing system. Some of the important benefits include identifying and utilizing economic and skilled resources, generating enormous cost savings, ensuring secured transactions and reducing the process cycle times.
Newgen offers a seamless Electronic Fund Transfer system that uses computer and electronic technology as a substitute for cheques and other paper transactions. It is a system of transferring money from one bank account directly to another without any paper money changing hands.
Newgen’s solution for the general ledger and reporting process facilitates improved process efficiency and allows an increase of monitoring and control.
Newgen provides the solution under three components: upload and introduction to the workflow system, health claim workflow process with quality checks and export process in the EDI format. The solution enables flexibility for handling transaction capacity, processes, technology and load-balancing. It also provides a single-window based interface allowing data entry in the mainframe application. The solution further allows a stringent quality control with two levels of quality checks. Moreover, the solution can be implemented within a short span of time.
Newgen’s BPM based solution enables evolution of your Human Resource (HR) function from just managing people to a more strategic role. HR departments in BPO’s are faced with the challenge to increase productivity while maintaining quality and controlling costs. Newgen helps your HR department streamline its traditional activities like pre-employment screening and administration, personnel administration etc, so that it can play a more substantial role in strategic recruitment, training, performance management, and career and succession planning.
Newgen offers its banking clients a versatile rule based, multi-user cheque processing solution that is capable of inward, outward and return processing. The BPM-based solution offers complete automation of payment, settlement & clearing of multiple instruments including cheques, demand drafts, dividend/interest warrants, etc. The cheques presented to the bank are captured as electronic images serving as replacements for the physical cheques.
Newgen uses its scalable, platform independent DMS platform to offer Image Enablement solutions for SAP. It provides the critical functionality of viewing images in SAP environment. The solution enables bulk & distributed scanning of paper documents (Invoices, POC, etc.) and exporting to SAP for direct association with SAP Business Objects/Transactions. Post linking, the documents are viewable from the SAP screens directly.
Newgen solution of Imaging and Digitization solution maps the entire process of document capture, which involves stages like centralized scanning, distributed quality enhancement, information and delivery of documents to other business systems like ECM. The system automatically identifies the document type based on user-defined scripts, no matter how many pages the document contains. Then, using optical and intelligent character-recognition technologies, the system extracts the required data. Finally, the solution enables users to export the scanned documents to the ECM solution.
Processing of insurance claims is a costly and labor-intensive process, especially because of an increasing volume of claim documents building over the years. Automation of insurance claims processing is a strategic imperative to reduce cycle time, contain costs, and improve service levels. Newgen uses a rapid implementation methodology to quickly automate the end-to-end processing of claims, allowing organizations to capture data digitally and process claims more efficiently, bringing business benefits at lowest TCO.
Medicare customers can incur a late enrollment penalty (LEP) if they were eligible to enroll at the end of an enrollment period, but were not enrolled in the Medicare Part D plan and are not covered under any creditable prescription drug coverage. This applies in case of an extended period of 63 days or more at any time after the end of the customer’s Part D initial enrollment period.
Using its robust BPM platform, Newgen offers comprehensive solutions for HR processes making them agile and efficient. The solution covers all the core HR functionalities such as Leave Management, Employee Enrollment, Reports and other HR related documents.
Newgen, with its vast experience in BPM, enables end-to-end automation of the Loan Disbursement process to reduce turn around times and ensure better governance and monitoring. The solution results in increased agility and adaptability to respond to changing market and regulatory conditions, increased flexibility through adaptable process flow and business rules, and streamlined and consistent processes minimizing duplication of work steps.
Newgen offers an integrated enterprise-wide, imaging-based workflow solution for end-to-end Loan Processing. It is a comprehensive solution that enables automation of processes, and conjointly provides a platform to build applications on top of it.
Member enrollment, the first step in the Member Servicing cycle, is a critical business process that is often fraught with numerous errors and irregularities, due to paper-based, manual processing. This leads to the process often becoming frustrating for the prospective member, and time consuming and costly for the payer.
"Mission Mode" implies that the objective and the scope of the project are clearly defined, that the project has measurable outcomes and service-levels, and the project has well-defined milestones and timelines for implementation. MMPs are owned and spearheaded by various Line Ministries concerned for Central, State, and Integrated MMPs.The solution based on Newgen’s robust BPM platform, consisting of a rules-based engine, automates the entire property information management process covering issuing of no objection certificates, payment of dues, receipt generation, notice generation, redressing citizen grievance, records maintenance and accounting, and ensures efficient control and monitoring of records.Solutions for MMPs:
Newgen provides solutions for Mortgage Processing using workflow processes for borrower authorization, credit authorization and collateral review with seamless integration.
Newgen offers solutions for New Business acquisition addressing every step on the way starting from document collection at source, digitizing, validating data and mandatory documents, integration with core applications for underwriting, discrepancy handling, excess refund, short collection, dispatch and delivery along with MIS to all stakeholders at the right time.
Newgen offers BPM solutions to Insurance companies in order to facilitate speedier and accurate policy renewals, taking care of all the appropriate steps required to be taken in case of policy renewals.
Newgen offers a complete automation of PDC (post dated cheques). The cheques are scanned into images which are verified as per the parameters mandated by the Central Bank. After the data entry, the cheques are stored with introduction date by the Tellers.
Newgen’s solution for automation of online Property Information System, streamlines both back office and front office processes. The solution based on Newgen’s robust BPM platform, consisting of a rules-based engine, automates the entire property information management process covering issuing of no objection certificates, payment of dues, receipt generation, notice generation, redressing citizen grievance, records maintenance and accounting, and ensures efficient control and monitoring of records.
Provider contracting process deals with end to end tracking of provider contracts throughout the contract lifecycle from creation, negotiation, approval, to termination. Healthcare payers process tens of thousands of contracts each year. Each provider contract is stored on paper and managed manually making the process of updating contracts, variance analysis, and compliance audits time-consuming and erroneous.
Newgen offers its robust, scalable and platform independent BPM solution for handling Public Grievances which typically relate to public issues such as non availability of the services/wrong services, delayed services, etc. from the Government which they are entitled to.
Newgen uses its proven BPM & ECM capabilities to support key areas of public sector operations. With almost 20 years in delivering IT solutions to different government agencies, Newgen offers public sector solutions that have been specifically architected by domain experts to effectively address legislative and regulatory mandates, and implement strategic initiatives.Newgen enables public sector enterprises to cut costs, get timely access to required information allowing them to comply with a constantly growing list of regulations and requirements, and better manage their infrastructure. Newgen’s experience spans federal, and state and local governments, and non-profit sector, wherein we have helped our customers solve wide-ranging organizational, operational and management challenges. Some core focus areas into public sector enterprise are:
Newgen offers a customized BPM solution for the Purchase Order and Requisition process. The solution handles cost intensive processes with ease, thereby regulating the resource usage, enhancing cost savings, permitting secured transactions and better process cycle times.
Newgen offers a powerful tool for Record Management using its robust Document Management System, OmniDocs. The Records Manager is capable of acquiring/creating, classifying, storing, maintaining, retrieving and finally disposing/archiving the records of an organization.
Newgen offer a platform-independent, scalable business process management engine that enables efficient automation of the HR functions which includes two of the most common and basic ones - Recruitment and Resignation processes.
Newgen’s solution for handling Remittances aims to centralize and monitor the Remittance processes. It defines the best practices to be followed by the bank and provides an efficient interface to facilitate remittance from the branch offices to the central office.
Newer regulations allow Citizens to submit their RTI applications through Web site or manually. However, most Government agencies processing these RTI applications do it manually, resulting in time delays as well as losing the purpose of the RTI at times. Stringent regulations make these agencies answerable to the citizens in case of delays in responding.
Newgen’s comprehensive Signature Management System offers a reliable method of transaction verification for the financial and banking sectors. The solution enables complete automation of Account Definition, Signatory Definition, Signatory Mapping, Rules Definition for Financial & Non-Financial Transactions and Signature Verification processes by allowing seamless integration with the core banking system.Powered with leading edge technologies, Newgen’s robust solution for signature management allows single screen view for rules, signatories and signatures, auto validation of signatories against pre-defined rules, and viewing of rules for further reference. Apart from its core functionalities the solution also facilitates integration with the Cheque Clearing application for Signature Validation. Importantly, it enables better customer service, reduced costs and faster approval of instructions with least human intervention.
Newgen offers its proprietary BPM and DMS platform for automating the Tax Management process. It provides image-enabled end-to-end workflow solution for efficient document tracking, retrieval and archival.
Newgen enables centralized processing of trade finance processes. Managing trade finance involves processing and tracking of letters-of-credit (LC) and related instruments at one central location for the entire global operations.
Newgen offers automation of the Voucher Generation process using its proprietary BPM platform that streamlines processes as per the organization's business rules and industry best practices.
Based on robust BPM and ECM platforms, Newgen offers Wealth Management solutions to Financial Institutions that provide their services to a large number of end customers.
Newgen offers a unique Whitehall Filing System based on its Enterprise Content Management platform, OmniDocs. The entire documentation is maintained in a single file. The system includes initiation of Whitehall file and workflow-based movement of the file across departments for necessary approvals. The system provides file views, notes and document listings along with the document viewer on the same screen making it user-friendly.
Most Government Divisions today offer front-end portals to its citizens who can submit applications for availing services such as ration card, electricity, telephones, etc. However the processing of the back end processes for these applications is usually manual, resulting in delayed service to the citizens.Newgen provides the different Government Divisions a scalable BPM platform to automate processing of such service requests followed by archival of citizen related documents.
