A recent industry report* suggests that the volume of digital data stored by companies will rise 25-fold, from a humble 20 TB’s to a formidable 500 TB’s over the next decade. Are organizations prepared to handle such leviathan volumes? Do they have any contingency plans in place to store, manage and archive their information?
cxotoday.com, IndusInd Bank (INDUSINDBK), one of the new generation Indian banks, is upgrading its IT systems. Currently, the private sector bank is working on an output management system to make delivery of statements and customer correspondence easier and more effective
Equitas is a Chennai-based, microfinance company. It has over 700 employees and operates out of 90 locations. It roped in Newgen’s Workflow Software and data capture solution to simplify their mission critical processes and reorganize their data management process. Newgen’s solution facilitated integration of the current process with core application for effective data interchange.
BPM like ERP will not go out of fashion, at least for another few years. The primary benefit of BPM is that it streamlines business processes, thus, leading to improved efficiency and effectiveness. In its bid to serve customers better and expedite customer-facing processes, IndusInd Bank sought to automate its operations. After scouting the market for an ideal solution fit, the bank zeroed in on Newgen’s OmniFlow.
DTDC Courier and Cargo Limited have operations spread across several foreign countries through its service network. The company is headquartered in Bangalore and has regional offices in 10 cities across India. DTDC deployed Newgen’s document management solution OmniDocs to iron out the process of sheeling out PoD receipts. Newgen’s solution helped DTDC in attaining easy automation of processes and high customer satisfaction.
The Kuoni Travel Group, India, is the country's largest travel and tourism company, and is a 100% subsidiary of Kuoni Travel Holding Switzerland. Kuoni, spread across four continents runs four self sufficient and independent businesses in India including Outbound Travel (SOTC), Destination Management (SITA,), Business Travel and VFS (BPO).
Indira Gandhi Centre for Atomic Research (IGCAR) was established in 1971 and is a globally recognized organization in the field of scientific research and advanced engineering in India. This Kalpakkam-based organisation has achieved a number of successes in the field of reactor engineering and energy security. IGCAR implemented Newgen’s ECM Solution comprising OmniScan and OmniDocs to streamline the working environment of IGCAR library, overcome storage issues and increase efficiency of staff.
Gujarat State Fertilizers & Chemicals Limited (GSFC) has deployed Newgen Software Technologies' Document Management Solution (DMS) OmniDocs to automate their workflow and phase out the old manual way of document management. Newgen’s DMS has helped in reducing time for processes such as file compilation, verification approval etc.
Chandigarh Estate office is among the biggest property management agencies in India. The company implemented Newgen’s BPM solution OmniFlow consisting of a rule based engine automated process for issuing of no objection certificates, payment of dues, record management, accounting system etc. Newgen’s solution helped to optimize their processes by reducing TAT, reducing staff work load, improving productivity & accountability.
An Indian subsidy of a British telecom company implemented Newgen’s DMS OmniScan and OmniDocs to process Customer Acquisition Forms, Customer Faxes and other documents used in storing customer records. The aim was to reduce time for retrieving customer records and increasing customer satisfaction. Newgen’s ECM solution was also integrated with the company’s ePOS so that the user could directly access the documents from ePOS applications.
iGate implemented Newgen’s BPM solution for its prestigious manufacturing client to manage its documents. The solution included OmniFlow for managing business processes, OmniDocs for managing various documents, and OmniCapture for scanning documents and integrating with various ERP’s. Newgen’s BPM solution enabled report generation through OmniFlow interfaces hence reducing costs by 65% and condensing cycle time.
Wividus, Wipro’s Shared Services Centre and captive BPO operation, handles back office operations including employee claims, loan processing, accounts payables and HR-related activities of Wipro Technologies, Wipro Spectramind and Biomed. The company implemented Newgen’s BPM solution comprising OmniFlow, OmniDocs and OmniCapture to tackle transaction processing. The solution also complimented SAP which further helped in reducing cost & time and increasing staff efficiency.
Compass BPO is a global organization providing administrative services across sectors. The company provides end-to-end business process outsourcing solutions in finance and accounting, and knowledge services. Compass BPO implemented Newgen’s DMS OmniDocs to automate their processes and go paperless. The aim was to centralize their processes and allow easy tracking of the invoices & auditing of information.
MNYL, a leading private insurance company in India, implemented Newgen’s BPM solution OmniFlow to automate its process and reduce manual effort covering policy owner services, new business and claims benefitting them. Newgen’s solution helped reduce TAT and cost involved in the process.
Sahara Life Insurance, a premium private sector insurance company in India, implemented Newgen’s work flow automation solution comprising OmniCapture for scanning documents, OmniDocs for document management, and OmniFlow to manage automated workflows and customer documents. Newgen’s solution helped the company reduce manual work, errors, TAT and costs involved.
Fullerton India Credit Company Limited (FICCL), a provider of small term loans to small and medium enterprises in India, implemented Newgen’s work flow solution OmniFlow for centralizing its credit system and document management system. Newgen’s solution minimized the customer’s TAT and enabled seamless flow of the processes.
Financial Technologies (India) Limited, the flagship company of Financial Technologies Group, deployed Newgen’s BPM and ECM solution OmniFlow, OmniDocs and OmniScan to streamline and automate its processes to create a Paperless office. The solution also ensured transparency and increased efficiency in processes.
Karnataka Bank, a leading national bank in India, deployed Newgen’s BPM suite comprising OmniFlow, OmniDocs and OmniScan. The solution also included implementing three trade finance processes namely Customer Master, Credit Report Master, Pre shipment PC Release and a back hand system for cheque truncation system. The solution reduced costs and ensured smooth flow of processes.
Abu Dhabi Commercial Bank is headquartered in Abu Dhabi, and is the third largest bank in the UAE. The bank deployed Newgen BPM and ECM suite which includes OmniFlow, OmniDocs, OmniReports, OmniScan, OmniExtract, OmniOMS, SmartStatements, CheckFlow(CTS) and OmniCompliance to streamlines critical processes such as Credit Card Issuance, Customer Servicing, Loan Origination System, Account Opening, Account Servicing, Customer Query Resolution, Channel Integration and Remittance Processing.
