Testimonials

Testimonials

ABP Pvt. Ltd.

"We are using the Newgen Omnidocs Document Management System for creating a centralized digital library for Businessworld of clippings and photographs."

Mr. Rajkaran, System Head

ADCB

“We found the BPM platform very useful to align our business processes. It gives us the flexibility to amend the process and improve them further.”

Harshana Lajmi – System Manager, IT

Airtel

"The Newgen BPM suite for storage, retrieval and archival of Customer Bills has enabled us to manage our business more efficiently and to do a better job of taking care of our customers."

Asian Paints

"We would like to compliment Newgen Software Technologies Ltd. on the efficient & quick deployment of Newgen Omnidocs in a period of just 20 days. Newgen Omnidocs is now running across our 4 plants and various sales locations on our Wide Area Network. Newgen Omnidocs has contributed towards making our Quality Management System paperless."

Mr. Aashish Kshetry, Systems Development Manager

AstraZeneca

"I appreciate very much the effort you have deployed to meet this key milestone, during last weeks. You are a very professional project team … that is my feedback. I know that you are contributing to the Newgen success through your ongoing effort … such contribution is very valuable … great companies are built on that kind of contributions.”

Alex Bank

“The solution provided by Newgen made our life easier. After implementing the software, I started discovering that some of the stuff that come with the packages, makes your dreams come true- such as the BAM tool. People who are using the Newgen BPM suite will see how magical a tool it is in terms of accessing your branches, productivity, customer services. The tool gives you even in more details what you are dreaming of.”
Mr. Ahmed Osama, Head - Retail Risk

Bank Muscat

“We have reduced the turn-around-time from 3-4 days to 1 day to open a new account. Fund transfer, remittances all happen on the same day. Loan processing has been a milestone for us. Centralization of operations has helped us manage the risk. The major benefit that we have seen in the last 5-6 years is no doubt that centralization has been the key breakthrough for the bank. The tools we have used from Newgen, helped us to standardize the processes across each and every branch.”

Mr.Rajeev Patel, Head- Change Management

BNP Paribas

"The performance of the OmniReports solution has almost met all our expectations and has immensely helped us to deliver quality service to our customers resulting in better customer satisfaction."

Mr. K. M. T. Sreevalsan & Mr. S. Vivek, Head, Systems Development Manager

Capital G Bank

"Technology continues to play a key role in the evolution of Capital G Bank. Our partnership with Newgen, a leading software company, marks an important achievement for the Bank and its ability to adopt worldwide best practices while maintaining operational efficiency and superior customer service'."

Richard Doughty, EVP & Chief Operating Officer

CitiFinancials

"The success of Newgen’s BPM suite at CitiFinancials has exceeded our expectations. The loan processing time reduced drastically resulting is enhanced customer satisfaction and efficiencies in operations. Newgen helped us leverage our existing IT investments and we could realize business benefits through the use of its end-to-end solution.”

Compass BPO

The solution drastically brought down the efforts and time spent in searching for the information. By offering a Web-based document management solution, we ensure our clients have complete visibility to the process, irrespective of their location. With this solution, our customers have achieved a drastic reduction in turnaround times for processing their invoices.

Jayashree Nimkar

Cyprus Popular Bank

“We are having significant savings in terms of speed. We have world class compliance , audit and reporting facility. Every thing is recorded, everything is audited. It is the first system we have that adheres to our complete audit guidelines and requirements. It allows us to add or remove validations and checks as business changes. In terms of productivity, it has increased our capability to handle all the customer requests by more than 20%. The scanning and archiving has really stepped up. We now focus on the core process areas and with Newgen solution, we will have a high rate of return”

Mr. Constantinos Tsiartas, Head-Business Analysis

Department of Telecommunication

"The OmniDocs software supplied by Newgen is being used for our Internal Audit & Checks Department. Newgen's support is always prompt in responding to our support requirements."

Mr. K. Ramchand, Deputy General Manager (C & CS)

Department of The Navy

"The developed software satisfies all requirements documented in scope of work and software requirements specification for the project. The Newgen software programmers and consultants assigned to this project were highly professional, competent and helpful. Their service and performance was most impressive and a credit to your company."

Captain, SC, USNR

Deutsche Bank

"The BPM solution, OmniFlow Suite, from Newgen has enabled us to centralize a large number of our processes, resulting in leaner and efficient branches. Branches have been able to focus on sales, while the processing activities are moved to centralized back office. TAT has been significantly reduced, leading to better customer experience."

Dow Jones

"In Newgen we have explored a partnership with a truly customer focussed, young and promising company that is hungry for getting better. Dow Jones and Newgen, have experienced many successes together for workflow automation and control, we expect many more using their BPM tools and Professional Services that have always delivered on time and within budget. Newgen suite of products that I've interacted with has tremendous potential and flexibility to ensure agility and match the speed of business operations"

Vinay Mogali, Senior Project Manager

DTDC

“With this implementation, we are the first courier organization in India to provide online PoD receipts for our customers and to enable them to track their consignments online too. We have noticed immense enhancement in customer satisfaction levels post this deployment. It is now possible for us to keep track of the information related to our franchisees too. We have managed to digitise the archiving process. Overall, the whole process of tracking consignments and maintaining records is now automated and smooth.”

Mrinal Chakraborty, GM-IT and Operational Processes, DTDC Courier and Cargo

Dubai Bank

The strength of Newgen is their people who are very reliable and passionate about their products - this a something rare to find these days
Mr. Chandrashekhar S, Head – Business Solutions
Eastern Naval Command

"Let me place my appreciation of the software that your firm Newgen has integrated with the LAN of HQENC, which promises to bring in radical changes in the functioning of HQENC. For us, and perhaps for any government agency, the e-file system is a new beginning and your firm can be proud of ushering us there. I hope more government units would see this example and follow us."

Rear Admiral Nirmal Verma, Chief of Staff

Exim Bank

"Exim Bank Tanzania has implemented Newgen SmartStatements addressing our need for comprehensive statement presentation, archival and retrieval solution over the Internet. We have also implemented OmniReports Enterprise Report Management (ERM) platform that captures report output from our core banking system, Flexcube."

"The performance of the solution has met our expectations and immensely helped us to deliver quality service to our customers resulting in better customer satisfaction. We would also like to place on record, the excellent services and support Newgen has provided during the implementation."

IT Manager, Exim Bank Tanzania Limited

Ford Motors

"We are using Newgen's OmniDocs application, for scanning & storing of Travel cards, which hold information about quality concerns/ issues while the vehicle is being built. This has not only eliminated storage of physical cards but also solved preserving or retrieving problems."

Mr. R. M. Malathy, System Manager

Future Generali India Life Insurance Co Ltd.

“Efficient management of documents is one of the critical areas for us in ensuring high standards of customer service, and Newgen’s comprehensive DMS solution, will enable us to competently manage and monitor our policies.”

Mr. Rajeev Shirodkar, Chief Information Officer

Global Trust Bank Limited

"Newgen OmniReports solution has helped us to manage day-to-day reports. This solution has not only helped us in managing, archiving and retrieval of reports but also the compression given by the software allows us to store our mammoth report database in very little disk space."

Mr. K. C. S. Rao, Chief Manager, IT

HDFC Bank Ltd.

"HDFC Bank has implemented SmartStatements solution developed by Newgen for archival and distribution of Credit Card Statements. The performance of this solution has met almost all our expectations and it has immensely helped us to move towards delivering better customer satisfaction."

Mr. G. V. Gopalakrishnan, Vice President

Hindustan Coca-Cola Beverages Pvt. Ltd.

Newgen's Software is very easy to implement.

Mr. Harsh Bhutani, National Business Process Manager – Finance

ICICI Bank

"ICICI Bank has successfully implemented OmniDocs and OmniCapture solutions from Newgen Software Technologies Limited, in a hub and spoke architecture to support its centralization initiatives. OmniDocs, the Document Management System is installed at the central site and OmniCapture, the image capture module is installed at various branches across the country over 100 Bank's WAN. The solution has been integrated with a third party Workflow Management System. Newgen's support and service are good."

Mr. A. S. Das, Asst. General Manager, Product Technology Group

ICICI INFOTECH

"We have been using Newgen Imaging Application for transaction processing division since January 1999. The application helps us keeping huge customer correspondence letters of 5 million investors to store, archive and retrieve electronically with access control. We are also pleased to confirm that Newgen's support during and post implementation period has been excellent."

Mr. B. R. Patil, AGM

iGatePatni

Newgen has helped us automate various business processes, reduce TAT for business outputs

Mr. Praveen Upreti, VP - Technology & Solution

I & M Bank

"I&M bank Kenya Ltd has successfully implemented OmniDocs and Smart Statement solutions from Newgen Software Technologies Limited, to support its centralization initiatives in Kenya. We would like to mention that the quality of work rendered during implementation phase was excellent and we are satisfied with the solutions provided by Newgen."

Assistant General Manager - IT

Indian Institute of Technology, Delhi

"Newgen OmniExtract Software supplied by your office for data extraction work was used by us in processing about five lakh forms, consisting of 12 lakh pages in legal size and the performance of the software was found to be satisfactory."

Prof. S. S. Alam

IndusInd Bank

It helped in centralizing lot of branch activities reducing thereby TATs, cost and helped in building domain expertise.

Mr. Manish Avinash Kulkarni, Deputy Vice President

Intesa Sanpaolo Bank Albania

"We have realized comprehensive benefits from the document-imaging-enabled BPM solution. Apart from drastic improvement in processes efficiencies, we have better control over our processes and personnel. The scalable solution braces us up for meeting any future requirements. We have found Newgen team supportive and knowledgeable, and we would like to explore further opportunities with Newgen Software.”

Mr. Gjergji Guri, Vice President, Information Technology

Intelenet BPO

Commenting on the Newgen’s solutions Mr. Chandramouli COO of Intelenet said, “I sincerely appreciate your team's efforts to understand our client's requirement (having gone through their RFP and our response to them with detailed schematic description of all 7 identified processes) to come up with your customized solution, implementation plan, ongoing training and change control methodology.”

Mr. Chandramouli, COO

Intelenet Global Service

Omni Scan & Omni flow enabled us provide "transformational" BPO services

Mr. B. Chandramouli, COO

IRISET

"OmniDocs was installed in this Institute about an year ago and is working satisfactorily since then. It is hoped and expected that the excellent support will be provided to IRISET as and when required in the coming years as well."

Mr. Rakesh Ranjan, Director

JCB India Ltd

“Owing to our impressive growth in the Indian market, efficient processing of invoices was critical for ensuring our market leadership position, maintaining good vendor relationship and better liquidity planning. The Newgen solution not only helped us achieve all this, but also integrated seamlessly with our existing SAP implementation. In addition, the solution has resulted in substantial cost cuttings. We look forward to Newgen being a valuable contributor in our success story in India and around the world."

Mr. Pratap Joshi, General Manager (IT)

Johnson & Johnson Medical Regional R & D Center

"The performance of this DMS has met most of our needs. This had immensely helped to achieve our Vision of creating a world-class paperless business environment that is easy to use and quick to implement across geographic boundaries."

Mr. M. S. Prabhakar, R & D Manager

Kuoni Travels

“We were able to achieve improved task allocation and management as well as more accurate turnaround time measurements for the company’s Shared Service Center operations. Newgen has scored highly on every parameter, and emerged as the solution of choice for us.”

Dhiren Savla, CIO

Lakshmi Kumaran & Sridharan

Simple and Effective

Mr. DP Vaidya, CEO

Marfin Laiki Bank

“The open architecture of Omniflow/OmniDocs products makes it an "organisation-friendly" tool as it requires little effort to integrate and customize"

Mr. Constantinos Tsiartas, Manager

Max New York Life

“The Newgen BPM solution allows us to closely monitor time frames, while efficiently handling burgeoning growth in number and complexity of customer requests. This has been possible due to the system's close integration with all other insurance applications."

Chief Information Officer

Patni Computer System Ltd.

"We, Patni BPO Services, have successfully implemented Newgen OmniFlow, an imaging & workflow product from Newgen, at our Data Processing Unit at Noida. OmniFlow is being used for image enabled processing of our various processing. The server components of the product are installed at our servers in USA & users connect from Noida, India on WAN connectivity."

Mr. Praveen Upreti, Head Technology

Patni BPO

"Newgen offers a unified BPM solution that continues to stay one step ahead of the competition. With the deployment of the Newgen solution we can respond quickly to changing business requirements, automate and empower decision-making and create real time collaboration across the enterprise, while leveraging existing systems. The most remarkable advantage is the kind of reporting and visibility into our processes offered by Newgen BPM suite which enabled us to manage our Service Level Agreements (SLAs) in an efficient manner.”

Philips India

“The number of persons handling payment processes in various units has been cut cut from 36 to half. Even as we are extending this to other units, we are able to work with half the number of people than earlier.”

Mr. Shantanu Mallick, Lighting Divisional Controller

Press Trust of India

"This is to certify that PTI has been using the clipping management software OmniDocs supplied by M/S Newgen since January 1998 for our Library system. The software, with recent update version, scanner and other related hardware supplied by M/S Newgen, is working satisfactorily. We are also satisfied with the service provided by Newgen."

Mr. Subimal Choudhury, Sr. Manager, Administration

RAKBANK

"We would like to thank Newgen for being instrumental in customizing and integrating the key initiative of Document Imaging and Management solution in Credit Operations at RAKBANK. This enables the bank to be more effective in handling critical security documentation of loan customers."

Head of Business Re-engineering

Reliance Infocomm

"Newgen has successfully scanned approximately 90 Lac pages for us and we are using these images with their Enterprise-wide Document Management System – Omnidocs."

Mr. Gautam Chakravarti, Sr. Vice President, Commercial

Satyam Nipuna (Dental Claim Processing)

"Nipuna considers the solution implementation an unqualified success. Our users confirm that Newgen products have helped in improving the productivity of the agents by over 25%."

Mr. Anwar Rizwi, Head, Network and Systems

Secova eServices Limited

"Newgen’s solution for our HR sourcing business enabled us to ensure our customers a comfort level about their data being in safe hands. Newgen has been a valued partner and we will continue to do business with them.”

Mr. V. Chandrasekaran, Co Founder and CTO

Standard Chartered Bank, Bahrain

Newgen's workflow solution are easily adaptable & make workflow processing an asset to the organisation

Mr. Stefan Corera, CIO

Tata Group

The solution helped in quicker query resolution and accurate reporting for suppliers and partners, facilitated by the options for sending the scanned images

Neeraj Raheja

Tata Teleservices Limited

"Tata Teleservices Limited has Implemented OmniDocs on 26-03-2001 for viewing purpose of Scanned CAF's all over Andhra Pradesh. This has helped us tremendously to manage our day-to-day customer complaints and customer queries."

Ms. Meghana Shah, Asst. Manager - SMG

US MNC in Life Insurance Joint Venture in India, Policy Owner Servicing

"Newgen's BPM Solution in time will become the front-end for many of the business processes. It therefore requires close integration with all other insurance applications including the core insurance application."

"We maintain aggressive turnaround timeframes on servicing all types of customer requests, be it an address change, nominee change, addition of a new policy rider, etc. This system will allow us to closely monitor these timeframes, given the substantial growth in the number of customers and rapid growth in the number and complexity of customer requests."

COO, US MNC in Life Insurance Joint Venture in India, POS

Wividus (Wipro's Shared Services Centre)

Head of Wividus (Wipro's Shared Services Centre) on why Wividus deployed OmniFlow.

"To have a system available to even external users (vendors) to further reduce cycle time.
To gradually develop as a BPO Centre for external clients even while it continues handling the internal processing of Wipro.
To have a more flexible and configurable workflow system to cater to the needs of additional processes that may turn up in future."
Mr. N L Balasubramanya, Head of Wividus (Wipro’s Shared Services Centre)

Wipro BPO

"Wipro BPO is all about delivering long-term benefits & measurable value to our customers through Quality, Innovation and focused customer service, Our business complexities needs a consistent process framework and automation to manage the outsourced customer businesses, As a result of using the Newgen BPM platform over last four years across multiple client engagements, Wipro BPO is realizing significant benefits through improved process TAT's, enhanced employee productivity, and better SLA's to service our customers. Our association with Newgen has helped us realize our core value proposition of Standardization, Simplification and Optimization to increase customer value"

Puneet Chandra, Vice President

YRG CARE Centre for AIDS Research and Education

"The service and support of Newgen Software Technologies is found to be excellent since the time of implementing OmniDocs solution 2 years back for Medical Records Department. We feel that Organizations using this kind of solution can benefit not only in terms of retrieval and faster access of information but also, in extensive saving on operation cost customer/ employee satisfaction."

Mr. A. K. Ganesh, Project Manager

Read more: ABP Pvt. Ltd.