BPM & ECM Solutions for Banking and Finance

Case Study: Account Opening Process Automation at Bank Dhofar

Bank Dhofar implemented Newgen solution across 58 branches of the bank, which supports 700+ users with more than 1,20,000 documents scanned every month & was able to achieve:

  • Number of accounts opened each day doubled
  • Processing capacity increased by over 75-80%
  • Operational cost reduced by 70-80%
  • 90-95% improvement in process First-Time-Right
  • Adherence to SLAs and compliance improved by 90-95%
  • Process TAT improved by 75-80%
  • Form filing time reduced by 80-90% due to auto populated data