BPM & ECM Solutions for Banking and Finance

Case Study: Commercial Lending Process Automation at Bank Dhofar

Newgen’s robust BPM platform and agile implementation helped Bank Dhofar smoothly transition their processes to an automated environment & gain competitive advantage by:

  • Process TAT improved by 75% – 80%
  • First-Time-Right (FRT) processing without errors improved by 90-95%
  • Adherence to SLAs and compliance improved by 90-95%
  • Employee productivity improved by 70%
  • Manual intervention reduced by 70%
  • Tracking of each and every individual improved by 70%