BPM & ECM Solutions for Banking and Finance

Case Study: HSBC Singapore Transforms Its Credit Card Onboarding

HSBC Singapore wanted to automate its Credit Card Onboarding. It wanted to bridge the digital divide between its customers and itself with premium digital services and a refined customer experience. It sought to introduce agility and efficiency into its operations by replacing its manual and document intensive workflow with a digital one. Newgen’s solution allowed the Bank to achieve the following benefits-

  • Superior customer experience
  • Faster processing with end-to-end automation
  • Reduced operational costs
  • Increased profitability
  • Pro-active decision making