BPM & ECM Solutions for Banking and Finance

Case Study: A Leading Bank in Caribbean transforms Retail Lending Operations with Newgen Solution

The Client is a leading bank in the Caribbean region with retail lending operations spanning across 15 islands in the Caribbean.

The Bank was looking for a solution to improve its Retail Lending process which can help them to be more proactive and comprehensive in their business processes.

Key Benefits Achieved by the Customer:

  • Processing capacity increased by over 75-80%
  • Operational cost reduced by 70-80%
  • 90-95% improvement in process First-Time-Right
  • Adherence to SLAs and compliance improved by 90-95%
  • Process TAT improved by 75-80%
  • Form filing time reduced by 80-90% due to auto populated data