Deliver customer convenience
Quickly on-board customers with a consistent and intuitive online account opening process
Expand reach to
Onboard customers 24X7 without added investment in a physical setup/branch
Suggest new products to customers based on their profile, leading to enhanced revenue
Brochure: Online Account Opening Software
Newgen Online Account Opening Solution
Banks are increasingly adopting online and mobile channels for on-boarding customers quickly. However, unfriendly online forms, non interactive and unappealing interfaces, poor cross-channel user experience and the inevitable branch visit/offline work continues to contribute to the low uptake of online account opening by customers. Newgen Online Account Opening Solution addresses these challenges and provides a platform that is smart, intuitive, interactive and easy to use for bank customers and lives up to their expectations. The Solution is focused on usability and configurability. Usability ensures that the online account opening interface is simple, comprehensive and intuitive enough for any customer to stay on the application to see through completion or to save intermittently and come back for completion. Configurability provides a future proof solution for banks to adapt with market dynamics and customer needs.
Online Account Opening Process
Features of Newgen Online Account Opening Solution
Consistent and intuitive online account opening form that customers can access from their PC/Laptop, Tablets and Mobile at their convenience.
Minimizing Data Entry
Personal information from uploaded identification documents like driving license are auto-fetched and pre-filled in the application form, thereby reducing the need for additional typing. Social media integration also relieves the applicant from filling in basic details.
Applicants are notified of the required documentation based on the accounts selected, customer profile etc. Documents can be directly uploaded online or document pictures can be captured using mobile camera. Applicant signatures are also captured using mobile/tablets.
As the applicants are filling the application on mobile/online, their activities are tracked to give intelligent assistance to the applicants. Also, applicants have the option to save their application and continue from where they left to complete their applications.
Newgen solution provides various methods for online funding, including account transfers, debit/credit card, mobile check deposits and branch funding to give real time and offline options to applicants.
Customer profile based products can be offered to the applicants towards the closure of the process. Newgen solution executes the rules based on the customer profile and selects the cross selling options.
Business users see real time dashboards to get insights on the customer behavior on completion time, withdrawal rate, withdrawal reasons, time to withdraw etc to continuously improve the customer experience.
Notification and Exception Handling
Throughout the process, applicants and bank users get notifications on process events such as verification check, account funding, etc. Exceptions are flagged for back / middle office support users to reach out to applicant, help resolve exceptions and see through the completion of account opening.
The system integrates with various third party systems to validate applicant information, credit history, address, AML status, application duplicity or blacklist checks. E-sign facilities are available to the applicants to provide consent for these checks. Compliance with Regulation B is ensured by providing the required disclosures in electronic formats with the option of print, download and email.
Benefits of Newgen Online Account Opening Solution
- Increase client satisfaction with seamless customer on-boarding
- Consistent customer experience across channels
- Reduced abandonment rate
- Revenue enhancement with cross selling opportunities
- Ensure transparency and audit ability by complying with regulatory mandates
Newgen Customers in Banking and Finance
- Brochure: Online Account Opening Software
- Case Study: Account Opening Process Automation at Bank Dhofar
- Case Study: Revolutionizing Customer On-boarding through Mobility
- Case Study: Transforming Account Opening for a leading Central American Bank
- Blog: Your Customers Won’t Wait for You!
- Video: Banking 2020 – Technology Disruption in Banking
- Whitepaper: Seven guiding principles of Online Account Opening
Request a Demo of Newgen Online Account Opening Software
Are your new account opening requests plagued by standalone processes, lack of intradepartmental co-ordination, too much paperwork and pending requests which is increasing your customer on-boarding time? Are you looking for a new bank account opening solution that is flexible, scalable, has the potential to centralize and streamline account opening process and at the same time easy to deploy across branches and cost-effective too? Try Newgen Online Account Opening Software for a smooth customer on-boarding. Here’s how we can deliver value to your existing account opening process:
- Monitor real-time and measure the number of new customer inducted
- Generate internal and regulatory reports
- Track, manage, measure and audit activities for increased transparency in operations
- Dynamically change/improve processes as per change in products, policies and regulations
- Improve turnaround time, meet internal SLAs, reduce resolution time and improve customer satisfaction level