With the economic situation and other factors leading to huge rise in consumer debt there is an increased demand for the Collection Process to mitigate portfolio risks. Maximizing the efficiency and effectiveness of a collections contact center, continuous analysis & optimization of performance, enhancing agent efficiency, minimizing roll rates and charge-offs and compliance with legislative mandates/State laws have become critical to the success of your collection function. Newgen offers an end-to-end solution to automate your collection process and enable you to meet these challenges.
The solution enables end to end process automation, allowing integration with dialer, core application and payment gateway. Key features of the Newgen solution for collection process include intelligent call list generation using complex business rules with validations and controls, outbound/inbound call interface, extensive customer information to facilitate effective interaction, letter generation – statement/reminder/notice, reconciliation of collections, dashboards for measurement and monitoring of the process.Newgen can automate your collection processes to help you achieve the following business benefits:
