Newgen offers its robust, scalable and platform independent BPM solution for handling Public Grievances which typically relate to public issues such as non availability of the services/wrong services, delayed services, etc. from the Government which they are entitled to.
Handling of such grievances requires deft processes which are currently decentralized and manual in most Government departments. Newgen provides its BPM platform in order to automate the processing of such grievances which results in improved response time and hence better perception of the Government Department handling such issues.
