Operating in the highly regulated healthcare landscape, it is of utmost importance to Managed Care organizations to manage complaint tracking appropriately. The challenge is to resolve the complaints which have come from the Center for Medicare and Medicaid Services (CMS) in the shortest possible time. Moreover, regulatory infractions may cost healthcare payers huge penalties.
Challenges Faced:
Newgen’s complaint tracking and management solution enables Payers to track each complaint through its lifecycle from recording and initiation to investigation, reporting, and closure. The solution securely stores all documentation pertaining to the complaints received and simplifies search and retrieval of complaint data, to ensure timely resolution of complaints and reduce risks associated with non-compliance with CMS standards.
Solution Highlights
Benefits
