Customer Communication Management For Health Plans

Personalize and standardize communication with Members and Providers

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  • Multi-Channel Communication

    Deliver correspondence across multiple channels and support ad-hoc generation of communication in various formats.

  • End-to-End Communication

    Monitor communication at all stages, allow corrective actions, archive information with secured access.

  • Audit and Regulatory Compliant

    Capture audit trails, reduce operational costs, support repository systems and comply with HIPAA.

Brochure: Customer Communication Management for Health Plans

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In the era of Consumer Driven Healthcare, communicating in an appropriate, relevant and timely manner with Members and Providers is a key imperative for all Health Plans. Newgen offers a unified communication platform that helps Health Plans deliver the right message to the right audience at the right time through the right communication channel.

Newgen’s Customer Communication Management System: OmniOMS allows business users to access all available information to create timely, personalized and targeted communication across multiple communication channels. It enables Health Plans to engage their Members and Providers across various stages of communication by making each interaction count. It also allows business users to leverage critical information and generate precise communication, which enhances the Member and Provider experience.

Newgen's Architecture for CCM Workflow For Healthcare

Newgen’s Architecture for CCM Workflow For Healthcare

Key features of Newgen’s Customer Communication Management System for Health Plans

  • Unified communication platform for personalized welcome kits and ID cards, policies, correspondence and newsletters
  • Single platform for multi-channel delivery – print, email, web and mobile
  • Designer tool for highly interactive and personalized communication documents
  • Supports multiple output formats, batch printing and secure electronic correspondence
  • Delivery tracking across channels and corrective actions for failed communications

Business Benefits

Print and deliver across multi-channels

  • Deliver correspondence faster through web, email, print, fax, sms and social media
  • Track bounced, undelivered and incorrect statements
  • Personalize messages over the member’s preferred channels

Archive and deliver documents on-Demand

  • Archive statements after distribution
  • Retrieve and fetch data from any repository
  • Search documents faster for customer request resolution

Manage timely communications

  • Generate timely communications in formats such as PDF & HTML
  • Define email jobs
  • Schedule batch printing

Ensure information safety and compliance

  • Distribute password protected PDFs
  • Generate reports to track all correspondence through multiple output channels
  • Maintain Audit logs for all the tasks and activities performed by users including the administrator

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The ability to expand enrollments and maintain adequate provider networks is largely dependent on the communication effectiveness of a Health Plan. These interactions occur through a widespread range of media and output, including documents, email, SMS & webpages.

Newgen’s OmniOMS helps Health Plans deliver the right message at the right time through the right communication channel. It enables Health Plans to engage their Members and Providers across various stages by making each interaction count. It also allows business users to leverage critical information and generate precise communication, which enhances Member and Provider experience. Some of the key benefits are:

  • Generate communications in various formats
  • Deliver correspondences across multiple channels
  • Archive and retrieve information easily
  • Manage timely communications
  • Monitor communications at all stages and define corrective actions