Mobile Medicare Enrollment

Transform the Medicare enrollment lifecycle on mobile

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  • Increase Enrollment Volume

    Real time processing of applications enables faster onboarding with fewer errors and exceptions

  • Enhance Customer Experience

    Quick turnaround time and transparent communication increases member satisfaction

  • Reduce Operational Costs

    End-to-end process automation minimizes manual intervention and lowers operational costs

Brochure: Mobile Medicare Enrollment Solution for Healthcare

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Medicare Enrollment is a critical stage of the Member Servicing Cycle for Health Plans. However, the long processing times, frequent operational errors and irregularities inherent to this document intensive process can create a frustrating, costly and time consuming experience for both the payer and the enrollee. Newgen’s enterprise mobile application– ZapIn automates the Medicare Enrollment intake step for Health Plans via real time capture and processing of applications.

With ZapIn, we aim to deliver an integrated mobility based enrollment solution that harnesses Newgen’s expertise in advanced imaging and automated data extraction. ZapIn provides the perfect blend of people, process and technology for Health Plans to efficiently manage the Medicare Enrollment process from enrollment to reconciliation and servicing. Its app based framework engenders operational efficiency and brings down the on-boarding cycle time.

Transforming the Medicare Enrollment Workflow


Mobile Medicare Enrollment Workflow Solution

Health Plans can optimize following processes on a mobile interface with ZapIn:

  • Prospecting- ZapIn mobilizes all stages of the sales lifecycle including lead management, member need analysis, application logging and tracking, and member services
  • Document Management- The solution enables on-the-go capture of member information including e-signatures, leveraging dynamic mobile forms. Captured data is transferred to a secure central repository for real-time processing or archiving
  • Data Validation- Instant rule-based field validation helps sales representatives gain more accurate enrollment information and eliminate time lost for follow-ups
  • Discrepancies Management- Instant notification in case of a discrepancy, resulting in reduced enrollment cycle times
  • Member Communication- Members are made aware of the progress of their applications with instant mobile updates from field agents, creating better transparency

Business Benefits

  • Enhanced Member Experience
    • Ensure member satisfaction by reducing enrollment turn-around-time by 50%
    • Drive contextual member interactions with on-the-go information access
    • Keep customers informed by tracking application and gaining process visibility
  • Increased Sales Force Productivity
    • Ensure ‘First Time Right’ capture and transfer of member data to the back office
    • Empower sales representatives with real-time information and market insights
    • Adhere to SLAs by keeping track of any operational deviations and errors
  • Reduced Operational Costs
    • Reduce storage costs by digitizing member records and product information
    • Minimize manual hand-offs with a digitized enrollment process
    • Eliminate printing, shipping and other administrative costs
  • Dynamic New Sales Channels
    • Equip sales force with smart phones/tablets and generate new business avenues
    • Leverage mobility and expand business into new markets
    • Increase medicare enrollments by initiating the process on the fly

Request A Demo of Mobile Medicare Enrollment Software

Medicare enrollment is a critical stage of the Member Servicing Cycle of Health Plans. A seamless enrollment process can enhance customer loyalty and brand value. However, the current Medicare enrollment process at most Health Plans is usually paper intensive and manual. Long processing times, operational errors and irregularities can create a frustrating, costly and time consuming experience for both the payer and the enrollee.
ZapIn, Newgen’s enterprise mobile application which facilitates Mobile Medicare Enrollment via real time capture and processing of applications. By eliminating paper based transactions it provides Health Plans the ability to track every step of the process, minimizes the time required to enroll new members, reduces errors and saves money spent on the operational costs associated with managing paper. Some benefits includes:

  • Reduction in Application error rate & member on-boarding throughput time
  • Improved SLA adherence with 75% increase in complaint tracking & Compliance Adherence
  • Ensure ‘First Time Right’ capture and transfer of member data and documents to the back office.