Newgen Solutions for Insurance Industry

Enhance customer satisfaction, improve underwriting and ensure compliance

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  • Maximize Customer Service

    Empower customers and sales channels with convenient self-service tools. Drive loyalty and retention by delivering value in real-time.

  • Enhance Profitability

    Digitize and automate to minimize expenses and increase profitability. Add volume to your business with improved turn around time.

  • Mitigate Risks

    Minimize risk through improved underwriting. Ensure precise assessments of prospect clients to make accurate underwritting decisions.

Brochure: Transforming the Insurance Landscape Using Newgen Solution Accelerators

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Featured Insurance Solutions

New Business

newbusiness1The Newgen solution for New Business Processing optimizes and accelerates New Business acquisition for insurers. It enables end-to-end automation of entire process cycle which includes multichannel proposal intake, rule-based case routing and seamless integration with policy admin system.

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Underwriting

underwriting1Newgen’s Underwriting Platform facilitates automated underwriting of proposals based on extendible set of pre-defined rules to render speed, accuracy and consistency to the underwriting process.

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Claims Processing

claim1Newgen Claims Automation Solution offers end-to-end automation of the Claims Adjudication Cycle, right from the first notification of loss to the final claim settlement. The single unified claims settlement framework brings various case aspects under a single purview, with skill based assignment of cases to adjudicators.

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Policy Servicing

policy1Newgen Solution for Policy Owner Servicing is designed to handle complicated scenarios to allow a single customer to make multiple requests for one or more policies. It enables the insurer to serve requests for concurrent users within the stipulated response time.

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Newgen Solutions for various Insurance Lines of Business

  • Life Insurance

    • Lead Management, Need Analysis, Financial Calculator, Illustration, Proposal, Policy Generation
    • Underwriting
    • Claims Processing
    • Policy Servicing
    • Mobility
    • Customer Communication Management
    • Grievances Management
  • General Insurance

    • Quotation, Cover Note, Proposal, Policy Generation
    • Rules & Rating Engine
    • Claims Processing
    • Policy Servicing
    • Renewals
    • Mobility
    • Customer Communication Management
    • Grievances Management
  • Health Insurance

    • New Business
    • Underwriting
    • Claims Processing
    • Policy Servicing
    • Provider Management
    • Mobility
    • Customer Communication Management
    • Complaints, Appeals & Grievances Management

steven“We have partnered with Newgen to revolutionize our customer experience and breed innovation across customer acquisition and retention strategies. Newgen’s scalable e-DMS has facilitated the automation of critical business processes and rendered us a dynamic view of customer information. This has resulted in improved business performance and productivity through faster turn-around times, and enhanced visibility across transactions through real time dash boards and stronger monitoring abilities.”

– Steven Oluoch
Chief Executive Officer, ICEA LION

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Newgen Solutions bring the next-level of speed, agility, accuracy and transparency to the key insurance processes, across LoBs, through a perfect amalgamation of Digitization, Workflow Automation and Enterprise Mobility.

  • Customer Benefits Policy issuance at customer’s doorstep. Enhanced self-service options through mobility apps, Transparency in Claims cycle and improved Policy Servicing.
  • Compliance as per ACORD Standard Auto rule based validation of data as per the standards. Automated generation of ACORD compliant XML files, speedy implementation, readymade solution accelerators to ensure quick rollout of new policies, quotations, policy renewals, claims settlement, agent management and product management etc.
  • 99.9% Data Accuracy Image assisted data entry with OCR & OMR based data extraction. Auto ingestion of forms to rule out manual data entry errors.
  • Seamless integration with existing/core applications Integrates seamlessly with policy admin system of the insuance company. It fetches existing data from the core for processing. Comes with additional features to give insurers complementary functionality benefits over and above their core policy admin system.