Delivering Success for Shared Service Centers

Experience astounding ROIs and significant operational benefits

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  • Reduce
    Operational Costs

    End-to-end process automation minimizes errors and brings down the operational costs significantly.

  • Improve Productivity and
    Capacity Planning

    End-to-end process automation minimizes errors and brings down the operational costs by more than 30%.

  • Increase

    Enforce internal policies, comply with regulatory needs and follow operational Standard Operating Procedure.

Brochure: Maximizing Returns from Shared Services

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Be a Customer Centric Enterprise with Newgen

Stiff competition and heightened customer expectations are compelling organizations to become customer centric from being process centric, making service quality a key market differentiator. To deliver high quality services to both internal as well as external customers, businesses must consolidate their operations across multiple teams, locations and enterprise systems.

Newgen is your ideal technology partner for establishing customer centric Shared Services Centers (SSCs) across multiple functions such as Finance and Accounting, HR, Operations and Supply Chain among others. With our industry best solutions built on robust Enterprise Content Management (ECM) and Business Process Management (BPM) platforms, we enhance the service delivery capabilities of your Shared Service Centers through higher Straight Through Processing (STP), greater First Time Right (FTR) percentage and reduced Turnaround Time (TAT).

We help you scale the SSC maturity curve from automation and centralization to standardization and finally continuous process improvement. Newgen has worked with leading global enterprises to transform their shared service centers from mere transactional hubs to business value creation centers.

1200 Companies across 58 countries rely on Newgen

  • Ranbaxy

    “When we embarked on the SSC transformation journey, there was quite a bit of ground to be covered. The idea was not just to run a streamlined AP process but empower every member of the SSC to deliver with efficiency and effectiveness. Attention to detail was the key, leading to the demand for technological innovations at every step. The BSG-Newgen team worked relentlessly to meet these demands at the same time ensuring that benefits for every little change brought about were accrued to the entire SSC ecosystem.”

    Project Manager, Business Solutions Group – Ranbaxy

  • Strides Arcolab Ltd

    “An efficient partner who understands the customer perspective by placing themselves in their position”

    Mr. Lakshminarayanan, Chief Information Officer – Strides Arcolab Ltd.

  • Coca-Cola_logo

    “It has helped our shared services to reach, where we are today. And, Shared Service Centers are delivering; the processing of Hundred thousand invoices everyday; and its keep showing that it is increasing; as we start deploying it in other locations.”

    Sunil Singh – Senior VP, Coca Cola

Solution Accelerators across Shared Service Centers

  • Finance and Accounting

    • Accounts Payable (AP) or Procure-To-Pay (PTP)
    • Accounts Receivable (AR) or Sales-Order-To-Cash (SOTC)
    • Purchase Order Approval
    • e-Invoicing
    • Order to Cash
    • Collections
    • Records-To-Reports (RTR)
    • Freight Bill Processing
    • Vendor Query Management
  • Human Resources

    • Employee Reimbursements
    • Travel and Expense
    • Medical Claims
    • Mobile Reimbursements
    • Official Expenses
    • Cash Advance Request
    • Payroll Additions/ Deductions
    • Leave Management
    • New Hire Onboarding
    • Personnel Appraisals/Reviews
    • Offboarding
  • Supply Chain/Purchasing

    • Purchase Order Request
    • Negotiations and Purchase Collaboration
    • Contracting Process Automation
    • Contract Life Cycle Management
    • Vendor Catalogue
    • Bidding and RFP Process Automation
    • Quotation Management
  • Vendor Portal

    • Vendor On boarding
    • eInvoicing
    • Transaction tracking
    • Query management
    • Item Update
  • Supplier Portal

    • Supplier On boarding
    • Discount and Credit Management
    • Query Management
    • Item and Price Update
  • Contract Management

    • Company Lease – Rental House/ Vehicle/ Others
    • Employee Contracts – Full-time/ Consultant / Part-time

Request A Demo of Shared Service Center

Newgen’s experience with numerous global customers has revealed that achieving functionality and centralization is not sufficient to harness the true potential of an SSC. We find that SSC leaders continue to face significant roadblocks in achieving their value creation goal, and are urgently seeking technology solutions to support their vision

Newgen’s collaborative philosophy and powerful SSC solution has helped companies such as Ranbaxy, Astra Zeneca, Unilever and Coca Cola save millions of dollars and attain following business benefits:

  • Greater Return on Investment
  • Significant Reduction in cycle times
  • Improvement in FTE productivity
  • Reduction in cost per invoice