Telecom

About Newgen's Solution in Telecom

Telecom Service Providers need enhanced agility in responding to changing telecommunication practices and to offer superior customer service. Using Newgen's web-based Document Management, Business Process Management, Bill Management and Output Management Solutions, Telecom providers across the world have been able to: 

• Reduce cycle time of query handling
• Increase coordination with subscribers
• Reduce errors in billing processes
• Present bills/statements online
• Improve responsiveness to customers

Newgen combines its deep Telecommunications domain expertise and technology thought leadership to offer services to clients in all segments of the worldwide telecom market (wireless, wireline, cable, broadband, and ISP).

Some of our prestigious clients include:

Mobile: Airtel, Tata Teleservices, Idea Cellular, Hutch India, Reliance Infocomm, BSNL, HFCL, IBM, Hutch Thailand, ETISALAT (UAE), Kencel (Kenya), Aircel

Wireline: BSNL, Tata Teleservices

Cable/Broadband: Airtel, Tata Indicom, Reliance, HFCL

Newgen's Telecom expertise spans the following functional domains:
 
Business Process Management  

• Customer Acquisition
• Fulfillment (Order Management & Provisioning)
• Customer Query Resolution
• Enterprise Workforce Management
• BPM & NGOSS

Bill Management

• Electronic Bill Distribution and Presentment
• Duplicate Bill Distribution and Presentment
• Bill Image Archival and Presentment

Document Management: Archival and Retrieval of customer Acquisition form for 

• Value Added Services
• Legal Purpose
• Regulatory Need
• Integration with Core Telecom Applications like CRM, Billing, Fraud Management, etc.

Output Management: CDR handover for

• Interconnect Reconciliation
• Police Investigation
• CDR Archival at Mediation Application 

Network Related Management

• Base Station Rollout
• Contract Management

Newgen's Telecom Advantage spans the following areas:

Telecom Domain Expertise and Industry Standards

• Leadership in Business Process Management Solutions representing experienced telecom executives
• Solutions developed using Industry Standards across Newgen proprietary products
• In-depth Understanding of Imaging, Content management and Telecom

Business Process Framework for OSS/BSS Integration

• Industry-leading process and technology frameworks
• Business Process Framework for Next Generation OSS/BSS architectures

Pioneer in Global Delivery and Commitment to Relationships

• Dedicated onsite Support
• Global Installation Across 28 countries
• Global Presence through System Integrators, Partners and Resellers
• Track record of strong and long-standing client relationships