| 1. |
What is SmartStatements? |
| 2. |
What kind of business can opt for SmartStatements Solution? |
| 3. |
What are the application areas of SmartStatements? |
| 4. |
How can a customer login into SmartStatements? |
| 5. |
What are the Security features in SmartStatements? |
| 6. |
How can a customer get mail or fax from SmartStatements? |
| 7. |
How can SmartStatements be integrated with IVRS? |
| 8. |
What is the role of Report Designer? |
| 9. |
What is the way to create customers? |
| 10. |
What are the Alert Rights of an Officer? |
| 11. |
What are modes of Distribution through SmartStatements? |
| 12. |
How can a customer be reached on his Mobile? |
| 13. |
What are the other features of SmartStatements? |
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1. What is SmartStatements?
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| SmartStatements is a complete
Billing/ Statement Presentation,
Archival and Retrieval Solution over the Intranet and Internet. It allows employees and
customers to access any current or historic bills/ statements online. Statements or Bills
can even be faxed or e-mailed to the customers according to the details they provide, thus
giving the customer the freedom of accessing statement details, anytime,
anywhere and anyhow. |
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2. What kind of business can opt for SmartStatements Solution?
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* Credit Card
Companies- For
archival and distribution of monthly accounts statements to the customers
* Banks- For archival and distribution of various kinds of statements including monthly
statement of accounts
* Basic Telecom and Cellular Service providers- Distribution of detailed and summary
statements of the customer
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3. What are the application areas of
SmartStatements?
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* Unlimited Bills publishing on the Web
* Online Statements
* E-Pay Slip
* Electronic Repository of statement of account in banks
* Telecom Bills
* Electronic Invoice presentation |
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4. How can a customer login into SmartStatements ?
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| A link can be provided to
SmartStatements in the main site of the company, which
will connects the users to SmartStatements Web server. The link can also be sent to the customers in
their mail accounts, where they can click and start viewing. |
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5. What are the Security features in SmartStatements ?
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| A unique login ID
and Password is provided in SmartStatements for every customer and officer logging in. Only after
logging in, the customer specific bills/ statements are archived and indexed in the
encrypted form in the Newgen proprietary database.
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6. How can a customer get mail or fax from SmartStatements ?
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Whenever a new
Statement/ Bill is generated from any Billing/ Report
generation system, it is indexed in SmartStatements and the statement/
bill is mailed or faxed to the
customer through the Mail/ Fax Utility. The Statement/ Bill is mailed or Faxed based on the
preference of the customer- this is part of receiving mail/ fax in a routine (Push
Technology).
To get a mail/ fax pertaining to
the previous months, earlier billing cycle or even current bill/
statement, the customer
will log into the system and request for mail/fax of the historic bill/
statement (Pull
Technology). |
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7. How can
SmartStatements be integrated with
IVRS?
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| The
request from any existing IVRS will act as an input to
SmartStatements. Based
on the input parameters, the bill/statement is searched and corresponding Tiff Image of
the search results is made. This is faxed to the customer based on the fax numbers from
the database. |
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8. What is the role of Report Designer?
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| The Report Designer Module helps in making the
bill/ statement
presentable to the customers. The exact look and feel of the bill/
statement is created by
layout designing through Report Designer. Multiple layouts for a single report type can
also be designed. |
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9. What is the way to create customers?
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| The login and password for the customers can be used directly from
the existing database of the customers and options for sending mails or faxes can be can
be set in SmartStatements. |
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10.What are the Alert
Rights of an Officer?
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| The Alert
Rights of Officer are based on the location and the number
of customer's that fall under that location. These are beneficial for online Query
Resolution in case of any discrepancy arising due to any amount or value in the
bill/statement. The officer placed for a specific location will answer the queries of all
the customers falling in that location. |
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11. What are modes of Distribution through
SmartStatements?
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The various modes are:
Web Access, Email, Fax, Print, Mobile SMS |
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12.How can a customer be reached on his Mobile?
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| Through SS -
Mail/ Fax Utility the customer is send a notification on
his Mobile, which is a SMS (Short Service Message) which act as a alert and customer is
reached anytime anywhere 365 * 24 * 7 |
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13.What are the other features of
SmartStatements?
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You can View, Print, Download,
Mail or Fax the bills and statements online.
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