Newgen's customers can avail this service for logging and resolution of the problems related to Newgen's Solutions and products
Welcome to the Newgen Central Helpdesk, established to actively respond to and quickly resolve customers' problems.
The Helpdesk serve Newgen customers in the following ways:
Central point to report and monitor problems.
Solution of problems as per defined SLA.
Customers only need to send their query through e-mail to helpdesk@newgen.co.in specifying their name, organization's name, location, product name, problem description, severity, contact number and the expected time (in days) of the problem resolution. Once the query gets registered, it is entered in the workflow. Subsequently, the query is automatically routed to various stakeholders on the Workflow path.
Customers may check the status of the problem simply by sending an e-mail, mentioning the unique problem identification number, which is provided at the time of the query registration.
Continuous interaction with the customer/customer representative during the process of problem resolution.
Reduction in frequent calls/e-mails, as you can get the status of the problem easily. Problem resolution to the customers' full satisfaction and better services through post-problem-resolution feedback.
Helpdesk Advantages for Customers
Service Availiability
Available on working days : Monday to Saturday Working hours : 9.00 AM to 9.00 PM (IST) (Monday - Friday) 9.00 AM to 6.30 PM (IST) (Saturday)email : helpdesk@newgen.co.in
