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The telecom service providers are facing tremendous pressure from the Customers regarding the quality of service offered in terms of time taken to resolve a customer query and a strong & flexible infrastructure platform that allows management of end-to-end business processes.
In this competitive environment, Newgen with its powerful Web-based Document Management, Business process Management, Bill Management and Output Management Solutions helps Telecom Service Providers gain new agility in responding to change with telecommunication practice and helps operators to enhance customer service by reducing cycle time of query handling, increase coordination with subscribers, reduce errors in billing processes, presenting bills/ statements online and improve responsiveness to customers.
Newgen combines deep Telecommunications domain expertise and technology thought leadership to provide services to leading clients in all segments of the worldwide telecom market, including wireless, wireline, cable, broadband, and ISP.
Some of our clients in the telecom domain include:
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Mobile: Airtel, Tata Teleservices, Idea Cellular, Hutch India, Reliance Infocomm, BSNL, HFCL, IBM, Hutch
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| Thailand, ETISALAT (UAE), Kencel (Kenya), Aircel |
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| Wireline: BSNL, Tata Teleservices |
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| Cable / Broadband: Airtel, Tata Indicom, Reliance, HFCL |
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| Newgen Telecom Expertise |
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| Business Process Management |
Bill Management |
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- Customer Acuisition
- Fulfillent (Order Management & Provisioning)
- Customer Query Resolution
- Enterprise Workforce Management Etc
- BPM & NGOSS
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- Electronic Bill Distribution and Presentment
- Duplicte Bill Distribution and Presentment
- Bill Image Archival and Presentment
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| Document Management |
Network Related Management |
| Archival and Retrieval of customer Acquisition form for |
- Base Station Rollout
- Contract Management
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- Value Added Services
- Legal Purpose
- Regulatory Need
- Integration with Core Telecom Application like CRM, Billing, Fraud Management etc,
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| Out Put Management |
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| CRD handover for |
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- Interconnect Reconciliation
- Police Investigation
- CDR Archival at Mediation Application
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| Newgen Telecom Advantage |
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Telecom Domain Expertise and Industry Standards |
- Leadership in Business Process Management Solutions representing experienced telecom executives
- Solutions developed using Industry Standards across Newgen owned products
- In-depth Understanding of Imaging, Content management and Telecom
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| Business Process Framework for OSS/BSS Integration |
- Industry-leading process and technology frameworks
- Business Process Framework for Next Generation OSS/BSS architectures
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Pioneer in Global Delivery and Commitment to Relationships |
- Dedicated onsite Support
- Global Installation Across 28 countries.
- Global Presence through System Integrators, Partners and Resellers.
- Track record of strong and long-standing client relationships
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