In 2015, Forrester bifurcated ECM market into two different categories: ECM Transactional Content Services (ECM TCS) and ECM Business Content Services (ECM BCS). And, the Association for Intelligent Information Management (AIIM) suggests that ECM will evolve to become Intelligent Information Management (IIM).
Robotic Process Automation (RPA) has been a buzzword for a while and will continue to be in 2018. You may be looking at RPA as a driver to reduce operational costs, improve accuracy and facilitate faster operations.
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