In the Insurance industry, companies are always looking for innovative ways to gain a competitive edge. It's an environment that challenges companies to secure, manage, and analyze customer information, make better decisions faster, and communicate to customers with greater speed and accuracy.
Most importantly, Insurance companies must control costs in order to stay competitive. They need to achieve greater efficiencies in managing the vast amount of information that runs their businesses. At the same time, customer service representatives as well as customers themselves require timely access to information on-the-go in order to meet their ever-changing needs.
To strengthen their market position, Insurance companies must focus on streamlining operations, reducing costs, and correcting technological deficiencies while maximizing the value of existing systems and information.
Newgen provides integrated applications for claims processing, new policy issuance, policy owner servicing, agents commission management and customer query resolution. Our Solutions allow easy access to all customer and policy information, and combine workflows with a scalable collaborative knowledge management environment.
Newgen offers Process Automation Solutions across the following Lines-Of-Business (LOBs)
Medical
- Customer Service
- Enrollment
- Membership Services
- Medical Claims
- Renewal of policies & related actions
- Handling Cross Promotional Products
Motor
- Renewal of policies & related actions
- New Business & Underwriting
- Auto Response to Queries & Deficiencies in Proposals
- Customer Query Resolution
- Fraud Tracking & Monitoring
- Motor claims
Life Insurance
- >New Business & Underwriting
- Claims
- Auto Response to Queries & Deficiencies
- Fraud Tracking & Monitoring
Personal Accident
- New Policy Issuance & Underwriting
- Claims
- Fraud Management & Tracking
Marine Cargo
- New Policy Issuance & Underwriting
- Reinsurance Services
- Claims
- Documents Management for Customs