Digital Transformation

What is Business Process Management (BPM)?

Business Process Management

Business Process Management (BPM) is fundamentally a management approach towards business process improvement thorough increased access to information, enhanced collaboration and robust process monitoring. Businesses today, are witnessing a radical shift in market dynamics. The combined forces of increased customer expectations and rising regulatory reforms have put them under tremendous performance pressure.Leaders, however, are quick to gauge the opportunity amidst this chaos – An opportunity to grow and gain distinct competitive advantage by attaining a perfect balance between business objectives and IT innovations. And they are doing so through sophisticated Business Process Management (BPM) tools. Modern day BPM solutions are leveraging advanced technology and existing organizational assets to create smarter processes that render increased operational efficiency, enhanced process visibility, excellent customer services and superior business agility.Essentially, business process management can be described as a IT driven process optimization process.

What to look for in an ideal Business Process Management Platform

In today’s intensely competitive business environment, Business Process Management (BPM) allows organizations to achieve quick time to market, meet dynamic customer demands, comply with regulations, and remain process agile. With the advent of social and mobile forces, Business Process Management (BPM) solutions have acquired a whole new dimension through real-time work collaboration and advanced analytics. Organizations must therefore try to leverage the true potential of a Business Process Management solution by achieving below business benefits.


Traditionally, Business Process Management (BPM) solutions work through a process optimization life cycle to redefine critical processes and strengthen operational frameworks

  • Process Discovery and Project Scoping

    Process Discovery and Project Scoping

    Management first identifies and draws out critical business processes that lie at the heart of the operational framework and play a major role in determining quality of products or services. By closely analyzing these processes, they identify the areas of improvement which forms the scope of the project.

  • Process Modeling and Design

    Process Modeling and Design

    It encompasses the end-to-end designing/redesigning of processes which includes representation of the process flow and the factors within it, alerts and notifications, escalations, Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs). Also, it involves process simulation and testing through “what if analysis” of the processes by introducing various combinations of variables.

  • Business Rules & Workflow Management

    Business Rules & Workflow Management

    The processes are automated by defining, implementing and managing business rules to determine their governing behavior under different circumstances. A sequential representation of operations, herein, enables optimal work routing, prioritization and efficient resource management.

  • Process Monitoring and Optimization

    Process Monitoring and Optimization

    Process mining involves tracking individual processes by analyzing event logs extracted through Business Activity Monitoring (BAM) and comparing them with the original process models. Once potential bottlenecks and areas of improvements are identified, necessary design changes are made to restore business efficiency.

  • Process Re-engineering

    Process Re-engineering

    For complex processes which become too inefficient, re-engineering the entire process lifecycle becomes imperative for organizations to achieve productivity and efficiency.

Process Efficiency & Improved Decision Making

Business Process Management Software

Designs, executes and monitors business processes efficiently, ensuring enhanced productivity and improved decision making

Business Agility and Continual Process Improvement

Business Process Improvement

Brings adaptability and intelligence to critical business processes through robust analytics engine to combat dynamic market conditions

Collaborative Business Environment

Business Process System

Ensures real-time collaboration between internal and external stakeholders during process design, execution and management

Process Transparency and Operational Control

Business Process Management Workflow System

Increases process visibility to ensure accountability and performance measurement across business operations

Compliance and Quality Management

BPM Software Solution

Builds robust operational frameworks and define key process metrics with inbuilt deviation triggers for to ensure compliance and standardization

Meaningful Customer Engagements

Business Process Management Workflow Solution

Enables seamless, real-time customer communications and a unified delivery platform to enhance customer satisfaction